FTD Complaint

To Whom it May Concern;

I recently placed a Valentine's Day order for my wife to be delivered on 2/14. I placed my order (#FMM29667) on 2/13 and was informed (by the website) that they guaranteed delivery on 2/14, but didn't guarantee a time. So, I placed my order for a dozen red roses in a vase.

The flowers did not arrive until 2/15. At this point I submitted my first complaint (before seeing the order) regarding the day-late delivery to my wife's work. I did not hear any response.

When I arrived home that day from work, I was able to see my "order": 1 dozen assorted color dying roses in green (yes, green roses), yellow, pink and white. In less than 8 hours all of the pink roses were completely dead. I have taken photographs of the offending bouquet.

I have been (and currently am) on hold with FTD customer service for 50 minutes with no response. I just sent another letter through their website about 10 minutes ago. I'm not expecting anything fro it, either. FTD owes me a full refund for violating their own satisfaction guaranteed and delivery policy.

I am asking only for a full refund and an apology.

Sincerely,

Matthew Martin

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Matthew Martin

Owner - Jaxrock, Inc.

(904) 993-4009

www.jaxrock.com

www.jaxrockradio.com