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Consumer Message

From: Message Author
Date: Thursday, 15-Feb-07 11:43:24 CST

Business Info

Dell Computer, only accessible online or by phone since even they couldn't give me an address to which to write.

On January 21, 2007, I ordered a Dell Dimension C521 Desktop which was advertised in the USA Weekend section of my local newspaper. The advertisement, which I still have, offered a free express upgrade to Windows Vista. This was also promised to me when I called in my order (which, by the way, took no time at all compared to contacting Dell for my "free" upgrade). When I received my computer and logged onto www.dellvistaupgrade.com, the web site given to me by Dell to accomplish the upgrade, I had to put in information regarding my new computer, but ended up with a section asking me for credit card information (very confusing considering this was advertised as a free upgrade). When I called Dell at their Customer Care number, I got the royal run-around. It seems that nobody there knows anything about the free upgrade promised on the advertisement and at the time of the sale. I was told that it would cost $45.00 for the upgrade. I intend to pursue this but wonder whether anyone else has had a similar experience. The ad appeared in the January 19-21, 2007 issue of USA Weekend.

Comment On This

From: Message Author
Date: Saturday, 06-Oct-07 09:19:51 CDT

Business Info

I have ordered the up grade windows vista for my dell desk top iI cannot get it installed. When I get to the product key number it will not take it. Why not ? My key number is

PTHBR-9JDDX-BH9BR-JV9BY-H2933. i Purchased this disk from Dell. Can you tell me how I can this to work ?

Comment On This

From: Message Author
Date: Tuesday, 02-Oct-07 17:52:53 CDT

Business Info

I purchased my dimension on dec.10, and In march i recieved my vista and followed the instructions and went to install product key code , It told me that # was invalid . I Then contacted tech support in at least 8 different countries and 16 hrs. on hold , they finally recd'd three new disc . They didn't work . Vista reremoved 4 programs from my computer . The computor keeps disrupt's my internet . what are you going to do about this ? There are consumors prection agagainst this . Stand behind youu products.