TATA TELECOM NON-REPLACEMENT OF DEFECTIVE INSTRUMENT

To

TATA INDICOM

TATA TELE SERVICES

DELHI

SUB: NON-REPLACEMENT OF DEFECTIVE INSTRUMENT INSPITE OF MANY COMPLAINTS

Dear Sir/Madam

I have taken a TATA WALKY CORDLESS connection on 28/10/2006 bearing phone no. 64556892. But from the very first day it showed Signal Problem and I had been complaining for the same from that day itself. Initially they asked me to get it checked at LG Service Center. So I had taken it to ARHAM IMFOTECH PVT LTD.; Receipt No. R291206023 {29/12/206} and Receipt no. R060107026 (06/01/2007) where they changed instrument's main board. Whereas later on I came to know that the board cannot be changed but Replaced in Post-Paid Connection as per Innovative Telecom (ASC), Pitampura, Delhi where I was required to get checked the instrument as per company's direction.

This is to inform you that I had filed many complaints regarding my defective instrument( NO DAIL TONE) to your company through written applications and customer care facility of your company. The complaint numbers are as follows

06/01/07 SR# 58866531

8/01/07 58945581

9/1/07 59036445

16/1/07 59715933

23/01/07 60398885

But there is no action in this regard and I am having troubles in using your phone since October last year. Previously it was the problem of Signal but now it is No Dial Tone.

Therefore I request you to please changed the instrument at the earliest otherwise I would have to move to the consumer court.

NO ACTION SINCE LAST ONE AND HALF MONTH. PLEASE DO THE NEEDFUL AT THE EARLIEST.

Thank You

Yours Faithfully

KAMLA DEVI

House no. 221,

V.P.O. Barwala

Delhi – 110039

Ph. 011-65179528

M. 9968272522

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