ICON Pro-Form 750 Model PFTL73105.2

I sent the following letter to ICON:

February 12, 2007

Customer Service Department

ICON Health & Fitness, Inc.

1500 S 1000 W

Logan, UT 84321-9813

Re: Lack of Service

Treadmill Pro-Form 750, Model PFTL73105.2, Serial U01132447

Gentlemen:

On January 10, 2007 I was finally able to communicate with your Parts Department and ordered a small front roller bushing, item 42 in part list, total cost $12.68. My American Express was promptly charged on 1/13/07. I was told the part will arrive via US mail within 10 days. By the way, this part was not available in your internet site.

After two weeks and no part, I called again. Your automated system indicated part was sent via UPS on January 11, 2007. Still not having received the part a week later, I finally was able to receive a call back from you and was informed that nobody knows what happened to that order, but a second part will be sent that same day, this time via US Mail, not UPS, and I should receive it within 10 days.

More than a month has elapsed since I made my first call and I still do not have this part. I cannot put my machine back together without this tiny part. My machine has been down since December. Every time I call, and it is extremely difficult to get through to you, I have to leave my name and phone number and somebody calls me back a day or two later. They apologize and say that the part will be shipped immediately, but no part and no machine!

Needless to say that I will never again buy a piece of equipment from ICON because you do not service your customers. I need this part, so please, have someone put it in the mail for me. It is a tiny part, but I cannot put the front roller in without it! I am very disappointed with this service or lack thereof. This treadmill was the third Pro-Form treadmill that I have bought, always having received good service and fast response, but this experience will certainly deter me from continuing to buy ICON products.

Sincerely,

Email User

Needless to say, NEVER again will I buy anything from ICON. The service is non existent. I bought a True treadmill and am very happy with the machine and the service!