Failure To Deliver

Dear Sir or Madam,

This Valentine's Day was the first time I have placed an order with FTD, and

judging by your abject failure to follow through, it will be the last.

Yesterday was the first Valentine's Day for my new wife and me. With my

hectic work schedule I was counting on a delivery of flowers to at least

offset the fact that I would only be able to come home for a late dinner.

Following the old military axiom of "two is one and one is none," I ordered

two bouquets earlier in the week with the minimum expectation that at least

one would be delivered prior to 9PM on Valentine's Day.

Much to my chagrin, when I finally arrived home, instead of looking like the

new husband that had at least enough foresight to order flowers for delivery,

thanks in no small part to your Failure To Deliver service, I instead looked

like the feckless chump lacking even the rudimentary consideration to stop

off and pick up gas station flowers.

You can rest assured that when I deploy overseas this year, the 450 soldiers

with me will be well-versed in your careless, hit and miss delivery practice.

I will do my level best to ensure that the word-of-mouth network in theater

will spread the news of your poor performance record compared to 1800flowers

will spread faster than rumors of early re-deployment.

Please do not waste my time or email inbox space with piss-poor excuses about

Valentine's Day being your busiest time of the year, and please do not try to

pass the buck off to your local merchants.

Customers don't want to hear how hard you think your job is.

Customers don't want to hear about how you "try."

Customers just want you to deliver.

And if there is a reason why you can't deliver, customers would like to

receive a call, so that they know in advance they will now have to do your

job for you.

See the below email traffic regarding your ineffectiveness.

V/R

SFC McCloud

Training NCO

A/5/19th SFG(A)

(562) 795-2361

Email User

Email User

>From : Email User

Sent : Monday, February 12, 2007 5:08 PM

To : Email User

Subject : FTD.COM Order Confirmation

| | | Inbox

Thank you for ordering from FTD.COM.

The details of the order are below. Please do not reply to this email

message.

If you have questions about your order, please click here:

http://custserv.ftd.comhttps://one-time-offer.com/gateway.asp?a=8252126272ce6

787c70616d73fb3d3f313139f16d6060727&b=c1f1a49431f4a45404042404115414b762e7e2d

792c28217424262170702920f8686e7865f0383332313bf76b677

-----------------------------------------------------------------------------

--

Order Number: FMM20130

Order Date: Monday 02/12/2007

Delivery On: Wednesday 02/14/2007

Delivery To: Beatrix McCloud

Residence

3 BOOTSTRAP CT

TRABUCO CANYON, CA 92679-5317

USA

9497090770

Gift Message: Happy Valentine's Day, Baby.

Sweethearts Bqt $54.99

07V3

Service Charges: $15.99

---------------- ---------

Subtotal $70.98

-----------------------------------------------------------------------------

--

Total Charge: $70.98

Credit Card Type: VISA

All prices are in US dollars

Remember to click here to claim your Special Reward for your order from our

preferred partner!

https://one-time-offer.com/gateway.asp?a=8252126272ce6787c70616d73fb3d3f31313

9f16d6060727&b=c1f1a49431f4a45404042404115414b762e7e2d792c2821742426217070292

0f8686e7865f0383332313bf76b677

Please note, to honor Our Guarantee:

- The recipient may be called to schedule delivery.

- We do not accept requests for delivery at specific times of day.

- Substitutions may be necessary to ensure your arrangement or specialty gift

is

delivered in a timely manner.

- For residential deliveries, if the recipient is not available at the time

of

delivery, the delivery person may leave the item in a safe place for the

recipient to retrieve when they return or attempt delivery the next day.

During

the holidays deliveries may be made as late as 9pm.

- For business deliveries, if the business is closed or not accepting

deliveries, delivery will be attempted the next business day. During the

holidays deliveries may be made as late as 5pm.

- Our goal is to respond to your inquiry within 48 hours.

Save $10 on The FTD(r) Lasting Romance(r) Bouquet! As a special thank you for

your

purchase, SAVE $10 on The FTD(r) Lasting Romance(r) Bouquet! It's Valentine's

Day!

Tell her you love her - send this bouquet of perfect red roses and white

Asiatic

lilies. Order now and SAVE $10!

FTD.COM

http://www.ftd.com/confirm1/catalog/product.epl?product_id=07-V1&external=910

1

Contact Us:

Email: Please click on or go to http://custserv.ftd.com

Phone: 1-800-SEND-FTD

Shop: http://www.ftd.com

>From : Email User

Sent : Monday, February 12, 2007 5:34 PM

To : Email User

Subject : FTD.COM Order Confirmation

| | | Inbox

Thank you for ordering from FTD.COM.

The details of the order are below. Please do not reply to this email

message.

If you have questions about your order, please click here:

http://custserv.ftd.comhttps://one-time-offer.com/gateway.asp?a=8252126272ce6

787c70616d73fb3d3f313139f16d6060727&b=b1a1b481a4c1f1c414e1043114a1746462d2a29

732c7f7e712721752423737120f8686e7865f0383332313bf76b677

-----------------------------------------------------------------------------

--

Order Number: FMM20310

Order Date: Monday 02/12/2007

Delivery On: Wednesday 02/14/2007

Delivery To: Beatrix McCloud

Residence

3 BOOTSTRAP CT

TRABUCO CANYON, CA 92679-5317

USA

9497090770

Gift Message: Happy Valentine's Day, Baby

Sweethearts Bqt $54.99

07V3

Service Charges: $15.99

---------------- ---------

Subtotal $70.98

-----------------------------------------------------------------------------

--

Total Charge: $70.98

Credit Card Type: VISA

All prices are in US dollars

Remember to click here to claim your Special Reward for your order from our

preferred partner!

https://one-time-offer.com/gateway.asp?a=8252126272ce6787c70616d73fb3d3f31313

9f16d6060727&b=b1a1b481a4c1f1c414e1043114a1746462d2a29732c7f7e712721752423737

120f8686e7865f0383332313bf76b677

Please note, to honor Our Guarantee:

- The recipient may be called to schedule delivery.

- We do not accept requests for delivery at specific times of day.

- Substitutions may be necessary to ensure your arrangement or specialty gift

is

delivered in a timely manner.

- For residential deliveries, if the recipient is not available at the time

of

delivery, the delivery person may leave the item in a safe place for the

recipient to retrieve when they return or attempt delivery the next day.

During

the holidays deliveries may be made as late as 9pm.

- For business deliveries, if the business is closed or not accepting

deliveries, delivery will be attempted the next business day. During the

holidays deliveries may be made as late as 5pm.

- Our goal is to respond to your inquiry within 48 hours.

Save $10 on The FTD(r) Lasting Romance(r) Bouquet! As a special thank you for

your

purchase, SAVE $10 on The FTD(r) Lasting Romance(r) Bouquet! It's Valentine's

Day!

Tell her you love her - send this bouquet of perfect red roses and white

Asiatic

lilies. Order now and SAVE $10!

FTD.COM

http://www.ftd.com/confirm1/catalog/product.epl?product_id=07-V1&external=910

1

Contact Us:

Email: Please click on or go to http://custserv.ftd.com

Phone: 1-800-SEND-FTD

Shop: http://www.ftd.com

>From : Email User

Sent : Wednesday, February 14, 2007 9:40 PM

To : Email User

Subject : Re: FTD.COM Delivery Request

| | | Inbox

Thank you for contacting us regarding your recent order. We are always

happy to hear from our customers and enjoy assisting you.

We are so sorry to hear that there are questions surrounding the delivery of

your order.

We will contact the florist immediately regarding the details of the

delivery.

Our goal is to respond to you within 24 hours.

Thank you for shopping with FTD.COM.

Sincerely,

FTD.COM Customer Service

Order Number: FMM20130

http://custserv.ftd.com

>From : Email User

Sent : Wednesday, February 14, 2007 9:40 PM

To : Email User

Subject : Re: FTD.COM Delivery Request

| | | Inbox

Thank you for contacting us regarding your recent order. We are always

happy to hear from our customers and enjoy assisting you.

We are so sorry to hear that there are questions surrounding the delivery of

your order.

We will contact the florist immediately regarding the details of the

delivery.

Our goal is to respond to you within 24 hours.

Thank you for shopping with FTD.COM.

Sincerely,

FTD.COM Customer Service

Order Number: FMM20310

http://custserv.ftd.com

Comment On This

I have not receved my order fmy1363706 must have by 10:00 on the 23 of december

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