Complaint on Bank of America

To whom it may concern,

We run a small husband & wife business called; "California Pool Supply". We do nothing but online sales – we place orders for our buyers with a wholesaler and track deliveries to the end user. Our business volume at the present time is not exactly staggering so we aren't the huge pool co. like the name may imply.

We woke up one morning to find out that somebody had decided we would give a full refund to a customer who bought an Autopilot chlorine generator cell from us four months back. We received no prior warning about this from ANYONE. We have no product to return to our supplier now. The hit that our account took caused two overdraft item fees. In the winter months our sales are virtually non existent and the account was virtually dormant so in short we didn't have a lot of money in that account when the charge went though thus causing the overdraft item.

We were not sure exactly what course to take at first. Needless to say we were in a panic over who to call to rectify the situation and so forth. The information provided by the Bank of America website on each electronic debit is insufficient.. ha-ha imagine that. Here is a quick timeline; we realized about the fraudulent charge on 2-8. We faxed in our official dispute to the charge on 2-9. Since the charge had a date of 2-7 we were over the one day deadline of filing the formal dispute letter. The real kicker to the story is that my wife and I had our first year wedding anniversary fall on 2-9 and the money allocated for our dinner and movie was gone.

Thank you Bank of America and thank you Autopilot for being so good to the people who give you their business!!!

Sincerely,

Chance & Elena Everett

California Pool Supply