Auto Radiator Outlet (1-800-RADIATOR)

RE: Auto Radiator Outlet (1-800-RADIATOR)

I purchased a radiator from the Auto Radiator Outlet on 2/3/07 and paid for overnight shipping. I did not receive my radiator until 2/7/07, considering the weekend this was 3 day delivery, not overnight, come to find out FedEx was given the incorrect shipping information from this company.

When my husband opened the box, he found a radiator for a 2004 Chevy Bravada, I had ordered a radiator for a 2004 Mazda 6. After speaking to one of the managers, Gabriel, I was informed that I had to either pay for another radiator in order to receive the correct one immediately or ship the incorrect radiator that they shipped to me back and wait another 3-5 days until they received it, in turn, thats when they would ship me the correct radiator - regular mail (another 3-5 days), not overnight like I had originally paid for.

I finally got the company to send me a label or FedEx call tag for the next day to pick up their radiator, due to FedEx being given the incorrect info again, the package was not picked up until 2 days later, it has now been a total of 5 days and the Radiator Outlet still has not received the incorrect radiator they shipped me and they refuse to send me the radiator that I have already paid for until they receive it back.

I have decided to cancel my order all together and have requested my money back, the company's fine with that but they inform me that I have to pay a re-stock fee of $35.00 for them to re-stock their mistake, that's crap. I am fighting this, it's outrageous that a company who's supposed to provide customer service has no regard what so ever for the customer themselves. This has left me with no vehicle for about a week and half now, I have 2 children and a husband. I've had to rely on other sources to get my children to school and my husband and I to work.

The only thing I heard from this company was that these were their policies. This company needs to realize that without "Customer Satisfaction", they'll eventually have no reason to have policies, since they will have no customers. I have worked in customer service for nearly 15 years and this company doesn't provide "customer service", they provide their own "company's service".

>From an Outraged and Very Unsatisfied Customer,

Victoria Mestas