Information Error

I received a very vague and urgent message from Michelle Ray at Academy

Services instructing me to call them back as soon as possible. When I

returned the call, I was still not informed of the nature of the call or

what company I was calling back. Once I was able to be transferred out of

reception, I spoke with Deborah Randall who was helpful and cooperative.

She indicated that "someone" gave my name and work telephone number to

Academy Services to collect a debt. It turns out that I am not the person

for which the debt is being collected. Someone cross referenced my name

and mixed up all the information.

I am filing this complaint because the message I first received was very

unprofessional and caused concern. I was not told where the caller was

calling from nor what the reason for the call. Then when I returned the

call, still more confusion with the receptionist. The most alarming part

was that everyone I spoke to was asking me for personal information such as

home phone number and social security number before I was even told what

was going on! When I refused to provide this information I was told "I

can't help you or research this further without your information".

I want my personal information removed from your records and I would

suggest some additional training for associates who leave messages for

people to call them back.

Thank you,

Carrie Clark