nEPERGNE RED 5 FLUTEame of product / service

I DONT KNOW IF I HAVE THE RIGHT DEPARTMENT OR NOT I ORDERED AVICTORIAN EPERGNE RED 5 FLUTES GORGEOUS FROM VINCENT KELLER ( Email User) WHEN I RECIEVED IT IT WAS MISSING ONE FLUTE I CONTACTED MR, KELLER HE SAIDTHE ENTIRE ITEM WAS IN THE BOX HE FOR HE PACKED THEM HIMSELF IPUT IN A COMPLAINT AGAINST HIM PAYPAL DENIED IT IWOULD LOVE TO APPEAL IT SOME ONE GAVE ME THIS EMAIL ADDRESS TO EMAIL THEM BUTI CANT EMAIL THEM(COMPLAINT-RESPONSEPAYPAL.COM) IF SOME ONE CAN HELP ME PLEASE CALL ME AT 770-439-0696 OR EMAIL ME AT BONNELLMARIETTA AT AOL,COM THANK YOU EVERY MUCH BONNELL HAMBY