RE: Whirlpool Fabric Freshener

I appears to me by this response that Whirpool customer service didn't read my original e-mail. I was complaining about the very, very bad design of the clamps. I will not spend anymore money on these, if the design has not been improved. They have fallen apart since the day I purchased the unit, during the operating cycle.

I just want this on record that the design is very bad (they are cheap junk) and maybe, make it better for some other poor schmuck, that might be interested in a Whirlpool product. I certainly won't be one of them.

And, PS, there was no assistance here, so don't thank me!

Isabel Trevisan

Unsatisfied Whirlpool Customer

-------------- Original message --------------

From: Email User

> Date: 7 Feb 2007 16:40:07 -0500

> From: Email User

> Subject: Fabric Freshener

> To: Email User

>

> Dear Ms. Trevisan:

>

> Thank you for taking the time to provide the model and serial number of your

> Fabric Freshener.

>

> Unfortunately with your Fabric Freshener being approximately one year of age we

> are unable to offer the clamps at no charge as the unit is too far out of

> warranty. We are sorry.

>

> The part number for the clamps is 4396916 or 8212524 both part numbers are for

> the same clamps. They come in packages of two and sell for approximately $10.99

> per package depending on where you purchase them.

>

> Thank you for allowing me the privilege of assisting you.

>

> Mrs. Pat Vanderbosch

> Whirlpool Correspondence

> Customer Loyalty Specialist

> Whirlpool Corporation USA

> 1-800-253-1301

>

>

>

> [THREAD ID:1-3XGISD]

> -----Original Message-----

>

> From: Email User

> Sent: 1/27/2007 8:19:40 AM

> To: Email User

> Subject: Fabric Freshener

>

> I purchased this unit online about 1 year ago. Model is LRF4001RY1, serial

> #MDS47156. I unit it wonderful, I am very pleased with it. The weights are

> a horrible design....they fall off during operation, due to the spring

> coming loose. If they have made any improvements to these weights, please

> send me a couple free of charge.

>

> Thank you

> Isabel Trevisan

> 323 Ironhill Trace

> Woodstock, GA 30189 > 770-926-7664

> ----- Original Message -----

> From:

> To:

> Sent: Monday, January 22, 2007 2:56 PM

> Subject: Fabric Freshener

>

>

> Dear Ms. Trevisan:

>

> Thank you for visiting our Website and taking the time from your busy day to

> write with your concern. We appreciate hearing from you. Please know you

> are a valued Whirlpool customer.

>

> We are sorry to hear that you are experiencing a problem with your fabric

> freshener. When one of our appliances fails to meet a customer