Ing Direct

Ing Direct - Deceptive practices designed to keep you from your money. Beware the small print! They will take the initial withdrawal from your account even before you have verified the account and then hold it for 10 days. We ended up with several hundred dollars in NSF charges. If you forget your pin, they WILL NOT HELP YOU, you must request a new pin which for some reason takes 5 business days to receive. Can you believe it takes an ebank, Internet access only, 5 days to issue a new 4 digit code? Also, the log in procedure is a nightmare, you have to answer 5 or more security questions to get access to the account. If you miss, be prepared to spend 30-40 min on hold. All in all a customer service nightmare. I highly recommend you keep your money under your mattress instead.