no place to send this complain but you

Dear Sir /Madame,

My collegue and I are Air France's first and business class frequent flyers

and Golden and Silver Flying Blue Club members. We have been believing that

your company, as one of the biggest airlines in the world, has a good public

image and attaches great importance to passangers' satisfaction. However,

for two times, we were very disappointed about some of your employees' ways

of doing things.

My collegue told me that Air France refused to provide him with a business

class seat even if he had booked the seat for a few times and got

affirmative replies.Therefore, he had to be squeezed in economy class flying

for almost ten hours from Paris to Yaounde. He was very unhappy about that

experience. I did not believe what he said until I myself faced the same

situation, when your employee told us that we had to wait for the seat in

the lounge--just like what my collegue was told last time. The reason for

that was, your company would reserve seats for golden card members. That was

obviously not a good reason. Since your company had already sold business

class tickets to us, and we had already affirmed the seats on telephone for

a few times and got affirmative replies, we should get the seats. That is a

very simple business rule. If Air France had sold excessive tickets, we,as

customers, should not shoulder the responsibilty.

We hope that a good explanation can be heard. We also hope Air France will

remain one of the best air companies in the world and have a better

prospect.Thanks for your time.

Yours sincerely,

Gong Hui

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