Beware of Spiegel

This is the worst compnay. I ordered a sweater as a Christmas Present for someone. It was scheduled to ship 12/18 and I was assured Christmas delivery. I even offered to pay for overnight shipping and was told it would not be necessary. We'll it is now 12/31 and still no sweater. The worst part of this is that the customer service department offers no help. they just keep saying I'm sorry. I don't know how this happened, and they can't even tell me if and when the sweater is coming. I got so disgusted that I cancelled the order. I'm sure it will be a real party trying to get my refund. Save yourself and shop anywhere else!

Comment On This

In the past Spiegel sold quality merchandise. In January I odered a hat for 19.99. It was so cheezy. Enclosed with the hat was a shipping label. Most companies that do that pay for return shipping and because they stand behind the merchandise they sell. Instead of refunding me 19.99 they credited me 12.05; I immediately called them and the person (won't mention their name) was os nasty; I had them remove my name from the mailing list and sent a complaint to BBB. What Spiegel doesn't realize is that their popularity is going down; there are thousands of catalog companies that sell better merchandise and have better customer service skills. BOYCOTT SPIEGEL. Search the web; for some reason they've been taken to court.