Dell Computer Services Complaint

I would like to file a complaint against DELL. I ordered a computer on

November 3rd and it was to be delivered by November 11th. When I did not receive

the computer, I inquired and was given a tracking number via DHL. I called

DHL and was advised a delivery with in 48 hours which would be tracked

personally by a supervisor. When the computer did not arrive I called DELL and

DHL. I was advised by DHL that the product was missing. When a supervisor

stayed behind after her shift to look she called me at 3am (bad time to call

someone) and advised it was officially lost. I was advised to contact DELL. I

did so and DELL confirmed with DHL on a 3 way conference call that the

computer was lost while being shipped ( I dont know how since it was suppose to be

tracked via a tracking number for all product movements) So since it was

agreed the product was lost, on NOV 22nd I was advised that my DELL account will

be credited with in 72 hours. I called DELL again on DEC 5th when I received

a BILL for the computer I never got. A manger in India advised me that my

account will be cleared with in 48 hours. On DEC 22nd I started receiving

automated phones harassing me that my account was past due. I called DELL

financial services and was advised and I quote " Sir we only collect your money and

not credit it. You need to speak to someone else" Then I called DELL customer

services again after hanging up and got INDIA yet again. After being on the

phone for 3 hours I refused to hang up until I spoke to a manager. I was told

he or she will call you right back as soon as she or he is available. Today

is December 30th and I am still waiting. My account still shows past due and

my credit screwed. Can you assist me as to where I can file a report against

DELL as a bad company for doing what it did to me? Please Help

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Comment On This

If you want anything done with these people, you'll need to file complaints with the Better Business Bureau, and possibly even the Texas State Attorney Generals office. When I had a problem with Dell, they refused to do anything for me, and screwed me entirely - then I hit up BBB, filed a complaint, and within no time they were meeting every demand I requested to fix the problem, and going out of their way to contact me rather than the other way around.