Please add my complaint in to your website

We have been trying to get our dish washer repaired by Sears for the last c=

ouple of months. The Master Protection Plan for a year will not mean much =

if you get an appointment that is too far dated. The problem started in th=

e third week of August 2007. We got an appointment after two weeks. Well,that was just the beginning. He ordered new parts and asked us to wait fo=

r a few more weeks to get the parts. After three weeks, we got the parts a=

nd scheduled an appointment that sears could not keep. I took a day off fo=

r the technician who was supposed come anywhere between 8AM and 5PM. I have=

n't seen other companies giving a time-window like this. They think their =

time is so valuable and ours is not. Late in the afternoon, got a call fro=

m the routhing department that the technician cannot make it. The rep saidshe will give me a date sooner, but that turned out to be another unkept p=

romise.

Finally, we got the appointment in third week of October. Unfortunately, w=

e missed that date. We paid the price for that, may be a little too much. The next date we got was mid November, again another 8-5pm window. Okay, =

we thought it was our mistake, let us not complain about it.

Then that November date came. My wife had to be away from home for 30 minu=

tes in the after noon. considering what had happened earlier she decided t=

o be pro-active. She called the customer service at about 9:00 am and toldthat no one will be available between 3:00 and 3:30. They said they will p=

ass it on to the routing department. You guessed it, the technician calledat 2:50 and said he will be coming at 3:00. She told the situation to thetechnician and asked him to come back after 3:30. She came back home at 3=

:25 to see the note from the technician that there was no one home. I chec=

ked with Sears again they said as per their note, the technician came home =

at 3:40 and there was no one home. Either the technician was lying or the =

rep! They just don't accept the fact that it was their mistake. The next =

date I got was December 13th. They are a bunch of ____ who just don't careabout us. Well, I was given another number to report any complaints. But=

, it did not make any difference. When I told about the long wait, the 'cu=

stomer care rep'said problems with dish washer take a back seat compared toissues with oven and refrigirator. She said dishwasher may not get the im=

mediate attention. That is a good point and I agreed to it but when I aske=

d her when the problem with it prolongs for something like 2-3 months, don'=

t you think it should get the attention sooner and it cannot take a back se=

at for ever, she immediately agreed to that but that did not make any diffe=

rence.

The water is held up the dishwasher and it is nasty. You can see the picutu=

re for yourself.

I am fed up with this. Even if the technician comes on Dec 13th, I don't t=

hink he/she will be able to fix it right away. Typically they will have toorder the parts and then wait for a few weeks to arrive and then fix it. =

It is not worth taking their 'Master Protection Plan'. If you don't get th=

e service in time then what is the point! I am going to buy another dish w=

asher from Home Depot and going to live happily ever after. The Sears cust=

omer service is so poor, well, may be there is no such thing as 'sears cust=

omer service'. I am going to stop doing business with Sears. I will cancelthe credit card and also cancel the so called Master Protection Plan that =

literally protects nothing. Good Bye SEARS...

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PC_MediaCtr_bigscreen_102007=