Conair corp.-Cuisinart - Cuisinart

Posted on Monday, December 3rd, 2007 at 1:27pm CST by c17bb1ab

Product: DTC 975 coffeemaker

Company: Conair corp.-Cuisinart

Location: 150 Milford Rd


Category: Products, Services

Within a year of owning the Cuisinart coffeemaker DTC 975 series, I had it replaced once; the second pot malfunctioned within 2mos. Total cost of shipping on my part approx. $20. for each replacement, plus an extensive inconvenient wait for the replacement, Told by Co. rep. "Out of thousands of coffeemakers there may be 50 defective". I of course received two of them. Why should I incur the extra expense of shipping for their defective product. I've decided not to chance another defective pot and absorb the loss.The original cost was $99.00. I've been using a 5yr old back up pot while waiting to resolve this issue; original cost $20.

1 Comment

78cdac7b, 2010-09-02, 03:22PM CDT

Your Company is usless.Wont stand behind your product.Customer service is even wa joke.Would not even let me speek to a manager said he was in charge (clint) what a joke. I WOULD NOT BUY ANYTHING FROM THEM UNLESS YOU PLAN ON BUYING ANOTHER IN A YEAR OR SO.

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