Complaints.com

From: Message Author
Date: Saturday, 29-Dec-07 16:15:16 CST

Business Info

To whom it may concern,

 

 

I would like to register a complaint about gametable4less.com. The company

is involved in fraudulent activity. They say they are the only importers of

game tables and that everyone in the country buys from them. I purchased a

table from them and they shipped it to me. They say it takes three days but

it actually was closer to three weeks to arrive. When it arrives, as

instructed by them and the delivery company, do not accept if the item is

damaged. Well the box was severely damaged. There was absolutely no way to

tell if the item was damaged, so the delivery was refused. The truck driver

agreed!! When I called about the item, the girl on the phone said that she

could not guarantee delivery for Christmas, she was not sure if that

specific table would be in stock. I said in that case, just cancel my

order. She tried to tell me that I could not get the table elsewhere and I

would pay more if I did. Trying to get me to keep the order. I still

requested a cancellation. A few days later I thought about it and inquired

about reviving the order if possible. I was emailed to call the company.

At this point, due to the attitude of the people and the hassle of it all I

decided to cancel and sent many emails to this affect. Everyone was

answered with an email telling me to call the David. Well, I am an internet

buyer, and frankly I did not want to call. That is the whole point of

ordering online!!!!!! I was told the refund would be processed. This was

back in November. It is now almost January and I have no refund. I sent

another email yesterday and was again told to call David. Finally, I called

and was told that there was nothing wrong with the table and they could ship

me one right away. I informed that it was a Christmas gift and no longer

necessary, since today id December 29th. The person, very rude, explained

to me that because there was no damage it would be considered a cancelled

order and I would be charged 30% restocking fee. There was no way anyone

could have known that the table was undamaged, with the condition of the

box. That is why it was returned. There are notes from the delivery driver

verifying the condition of the box. I think that this supposedly huge

company supplying the united states with game tables is a few inexperienced

people running things out of there house. I think that there intent was to

deceive and claim the restocking fee. Or maybe they are so small they spent

the restocking fee and don't have the money. Either way this is not how

businesses are run. I am a non practicing attorney that has operated a

business for 15 years that has 120 employees. I have purchased hundreds of

thousands of dollars worth of merchandise over the internet and I have never

had an experience like this. Clearly, these people do not know what they

are doing. I have never placed a complaint to any organization before,

however the incompetence and the rudeness of the people at Gametables4less

was incredible. Not to mention the pure bad business of not refunding the

entire amount. Although, that is why I am writing this complaint. The

nature of a .com business is exactly that. They do not need customer

service. Especially for large ticket items such as this. They will never

have nor care about repeat business. They don't care if I never use them

again. So I wanted to let anyone interested in a game table know to beware

of Gametable4less.com. after all of this all I need to do is call American

Express and I will get my money back anyway, but none of this needed to

happen.

 

 

 

 

Chris Colatrella