- customer service

Posted on Thursday, December 27th, 2007 at 3:21pm CST by 7c7baeb4

Product: online appliances


Location: Sears national customer relations 3333 Beverly Road
Hoffman Estates, IL, 60179, US


Category: Other

Sears could not deliver on the agreed upon date. They suggested I cancel the entire order and re-order with the original desired date. I did this and miraculously they were able to deliver on the desired date. However, they charged me for both the canceled order and the recieved order. I have spent over 5 hours being transferred from dept to dept to full mailboxes to people who promise to call back but never do etc. Three months later I have still not been credited for four appliances that were never even recieved.


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