Circuit City

Back in July, I purchased a Toshiba laptop (which was a Consumers Best =

Buy ) from Circuit City. Unfortunately I ended up with a "lemon" that =

was freezing up, refused to boot up and had all kinds of problems. =

Since hearing about other problems my friends had had with their =

laptops, I decided to return it for a refund and not get another one. =

It was ONLY then, that I was made aware that they charge an $81.00 =

restocking fee - unless you wanted to apply that to another computer. I =

was outraged~! I argued with the store manager (since I was not told of =

this policy when making the purchase) and all I got was a smug "well, =

it's posted in the store" - which I never saw - anywhere~! =20

I filed a complaint with the BBB in an attempt to get my money back .. =

but Circuit City just repeated their same lame policy to BBB and refused =

to return my $81.00 and that was after taking the FULL six weeks the BBB =

allows them to respond. A few days later, it finally dawned on me to =

file a complaint with the Attorney General's office - which I did. =

After 3 weeks, I got a letter from the AG's office stating that they =

still had not heard back from Circuit City and would be sending them a =

second follow up letter... I found it humorous that the AG was not going =

to let CC get by with their ignorance. Finally after another 2 weeks, I =

got a phone call from the Circuit City legal dept saying that "IF" I had =

not received a refund YET - to call them and let them know. I made the =

phone call on a Wednesday morning and was told by Circuit City that my =

refund would be "processed" and sent out in approx. a week. The whole =

incident took 4 months to resolve~!

Finally - 10 days later - I got the check for $81.00 and immediately =

cashed it, as the enclosed letter with the check said nothing more than =

re-stating their "restocking" policy - and made absolutely no apology. =

They were ONLY concerned that "they were right" and it was killing them =

to refund my money. What a SORRY excuse for a business. I would never =

go there again and have told countless people never to purchase anything =

from their store~! Be warned.