RE: Dell Order Has Been Further Delayed for Order Number 941707237 (KMM60160895I57L0KM)///THIS IS A CHRISTMAS GIFT NOT A GIFT AFTER BOXING DAY

Dear customer service department

cc. Director - Customer experience - Ms.Bosworth

cc. Accuracy USA Today - You need to really think of advertising a =

company that does not meet any accuracy in service.

Still do not understand WHY WHY WHY WHY >>>>>>is this delay of one =

month.

I would like to you ship this camera on an urgent one day delivery and =

let me know your charges - And believe with a delay such as this you =

should be shameful enough to accept these charges.

This is not finished here as I will take your unacceptable service to =

the highest level.

NO NO NO THIS ORDER IS NOT CANCELLED !

BUT REQUEST YOU HAVE TO ARRANGE A SAME DAY COURIER AND BILL ME THE =

CHARGES !!!

YOUR COMPANY IS UNBELIEVABLE !

AND please in future do not fool your customers with online buying and =

with NO service.

HOPE YOU HAVE SOME CONSIDERATION AS THIS IS A CHRISTMAS PRESENT AND IS =

COSTING ME MORE TIME THAN I SHOULD HAVE WALKED AND PICKED FROM A STORE =

DIRECT.

TKS

Ajay Tandon

-----Original Message-----

From: US_DELL_Notify [mailto:Email User]

Sent: Tuesday, December 18, 2007 6:43 PM

To: Ajay Tandon

Subject: RE: Dell Order Has Been Further Delayed for Order Number =

941707237 (KMM60160895I57L0KM)

Thank you for your reply. The response did not clearly indicate whether =

you wished to cancel this order, or consent to the delay. We apologize =

for the misunderstanding. Please respond as soon as possible, and =

indicate whether this order is to be canceled or continued in process.

Thank You,

Dell Inc. Notification Team

Original Message Follows:

------------------------

Dell Customer Service,

Since yesterday I have been trying to reach your customer care =

department to complaint about this appalling service from DELL.

Unable to understand when I placed the order online nearly 1 month ago, =

and called to double check, I was advised this camera will be delivered =

in maximum two weeks.

I bought this with so much time, considering a Christmas gift for my =

friend at the address below.

Your service levels with delay after delay will now have no meaning of =

this gift if it reaches after 25th December.

Request your representative to call me at my CELL and advise what is =

happening ?

What is the use of a gift after Christmas ?

Maybe you need to change the name of the company =E2=80=93 DELL =

=E2=80=93 living Hell ?

My first purchase from Dell and not a pleasant experience.

Await your response

Thanks

Ajay Tandon

From: Dell Automated Email [mailto:Email User] On =

Behalf Of Dell Inc.

Sent: Tuesday, December 18, 2007 9:28 AM

To: Email User

Subject: Dell Order Has Been Further Delayed for Order Number 941707237 =

USA

Home & Home Office

Customer Service

My Account

Contact Us

At Dell, we strive to ship our products on time and truly regret when =

delays occur. Due to unforeseen circumstances, your order is further =

delayed and we need your permission to continue processing it, as =

required by the Federal Trade Commission (FTC). To learn more about =

this, click here. ACTION REQUIRED: Please contact us immediately to =

provide consent to this delay and to obtain your new revised estimated =

ship date (See Revised Est. Ship Date below).

It's easy to provide consent! Simply choose one of the following: Send =

an email to Email User, OR call us at 1-877-868-3355 OR =

just log in to Dell's online Order Status site.

What's Next? With your consent, when your order ships, you will receive =

an Order Shipped email that will allow you to easily track your =

package(s). At any time you may click on the Order Status bar below to =

view the current status of your order.

Order Information for Order #941707237

Customer Number::

57638845

Dell Purchase ID:

What is Dell Purchase ID?

2000144984349

Order:

Order Number

Product Description

Revised Est.

Ship Date

Click on the Order Number

to view its status

941707237

2 GB Secure Digital Memory Car d

12/26/2007

Important Things to Know:

We must receive your consent to continue with this order with the =

revised estimated ship date above. If we do not receive your consent and =

your order has not already shipped, the FTC requires that we =

automatically cancel your order and issue a refund of any amount paid.

This email shows a specific Order Number within your purchase that has =

been impacted by the Federal Mail Order Rule. To view the status of the =

rest of the orders within your Dell Purchase ID, click here.

To obtain further information, or to cancel your order, please e-mail =

us at Email User or call 1-877-868-3355.

Please include your Customer Number or Order Number with any =

correspondence you return to Dell.

=C2=A92007 Dell Inc. U.S. only. Dell Inc. is located at One Dell Way, =

Mail Stop 8129, Round Rock, TX 78682.

No virus found in this incoming message.

Checked by AVG Free Edition.

Version: 7.5.503 / Virus Database: 269.17.4/1188 - Release Date: =

12/17/2007 2:13 PM

No virus found in this incoming message.

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12/17/2007 2:13 PM

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Checked by AVG Free Edition.

Version: 7.5.503 / Virus Database: 269.17.4/1188 - Release Date: =

12/17/2007 2:13 PM