CyberPower PC - PC not as advertised, shipped with non-working parts, slow shipping and poor support

Posted on Saturday, December 15th, 2007 at 7:27am CST by c0886093

Company: CyberPower PC

Location: Cyberpower Inc. 5175 Commerce Drive
Baldwin Park, CA, 91706, US


Category: Other

I purchased a high end PC, the CyberPower Gamer Infinity CrossFire(TM) 2900 XT with the Quad-Core Intel Core 2 Extreme QX6850 with Factory OverClocked to 3.66GHz. This is a high end PC with a price of $3,200.

Price - Poor - The price appears good up front, but is not worth it due to very poor quality control, lack of access to tech support, and slow response from tech support.

Quality Control - Poor - Out of the box one of the two 500 GB hard drives did not work and the processor was not overclocked. I overclocked it myself and confirmed the new settings with Tech Support (so much for being "factory" overclocked). It took two weeks to get a replacement hard drive and then I was charged for the drive and shipping. I expect to get reimbursed for each, but I have yet to resolve this since I just get voice mail when I call.

Delivery - Poor - PC was delivered 3 weeks after I was initially told it would be delivered. I paid extra for 3 day shipping which was obviously a waste of money.

Tech Support - Poor - While the personnel know what they are doing Support is hard to get a-hold of during normal working hours and typically take 3 days to reply when using email (i.e., very slow to respond).

Manuals & Instructions - Poor - I specifically asked for hardware and case manuals when I placed my order and received nothing. If hard copies aren't available then at the very least soft copies should be provided when paying over $3K for a PC.


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