Re: Vonage Account Charge Error

You are costing me to go over the limit in my card I had paid 28.00 overdraft thanks to your Company. Stop billing me I do not need your services. I had bell south for almost a year and 2 cell phone Stop This account is closed. I am reporting you to the bette business bureu as well and to a nation wide complain department. You owe me money stop..

Vonage Customer Care Email User wrote:

Dear carmen ayuso,

Thank you for choosing Vonage, the #1 rated digital phone service. This email is to notify you that we were unable to process the billing transaction for your Vonage account in the amount listed below.

Vonage Account Number: 1004442788

Balance Due: $5.56

There are a number of reasons why the transaction may have failed, including an error in entering your credit card or card holder information; insufficient available credit at the time we attempted to process your payment; or the suspension or replacement of your credit card by your bank.

We are looking out for you! For your protection checking and credit card information should not be submitted through email.

To process the balance due and return your Vonage account to good standing, login to your Vonage Online Account and re-enter your credit card information. Simply click on the "Make a Payment" link located in the upper right corner. Get there fast, click here: https://secure.vonage.com/webaccount/.

Please remember, the credit card address you provide must match your credit card's billing address. If you continue to experience problems, please contact your bank to verify your credit card information.

Your transaction will not be completed until the balance due is processed successfully. If you prefer, you can change your payment method to your checking account from the "Make a Payment" section of your Online Account.

For more information on making payments or updating your billing information, please go to: http://www.vonage.com/help.php?category=51&nav=6.

This email was sent from a mailbox that does not accept replies. To send us an email, please visit our Contact Us page.

If you have any questions, Ask Vonage is here to assist you! Ask Vonage is your Virtual Customer Service Agent available 24 hours a day, 7 days a week. You can ask any questions you have about Vonage. Just click on the link below and type in your question.

http://www.vonage.com/help.php?keyword=AskVonage&forum=1&refer_id=WEBPO070501003W1

Thanks again for choosing Vonage, a better phone service for less!

Sincerely,

Vonage Customer Care

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