Charter Communications / Cable/Internet service

Charter Communications CUSTOMER SUERVICE SUCKS

Having spent the 3rd day in a row sorting things out with Charter

Communications Customer Service, which is really their Billing Department, I am livid.

Day 1, I call to refer to them that I am not paying my bill, because the

cable problem ticket that I submitted in May, has not been fixed. It is now

August and they have yet to fix the problem. I was informed by the little ant,

that it was MY responsibility to keep complaining about the existing problems

and that it was not their responsibility. I speak to his supervisor, and the

only thing they are worried about is the 20.06 outstanding on my bill, that I

am not going to pay, until the problems are fixed. I stated such, and they can

disconnect me if they want, but, until the problems are fixed, I am not

paying for an service that is not up to standards.

I am assured that the repairman will be out between 1 and 5 on Friday.

Dont know if you guys can take halfdays off to wait for these idiots, but,

it costs me money to sit and wait for them.

Also, they give me a months credit for my troubles. Situation solved ? Not

hardly.

That evening, I receive the Billing Collections call and I am informed they

know nothing about my call earlier in the day, but, they do see the credit

posted on my account and the scheduled service call. But, since I am not up to

date paying, they are stopping my services. IDIOTS !!

Day 2, I am called for collection again, I give them the information from

Day 1, they have no idea what I am talking about and simply want their 20

bucks. I explain it all AGAIN, and work thru the whole issue AGAIN, and

specifically ask for the problems and circumstances to be noted in my account. Yep, you

guessed it... nothing was posted on the account.

Day 3, now my internet connection (which by the way is the easiest thing for

them to shutoff remotely) is terminated and I have to call in. Yep, my

account is suspended for nonpayment and they cannot help me until I pay the 20

bucks. These idiots, have now made me angry enough that a years free service is

not enough. But, I still try, starting at 1pm... talking to first one, then

another, then another, and another services rep from these idiots. Not a single

note is put on my account, not a single reference to the troubles I am

having with the service, not anything EXCEPT THIS FREAKIN 20 DOLLARS that they

want !!!!!

Charter Communications is the WORST CUSTOMER SERVICE I have ever encountered

and will never do business with them again.

OH, and by the way, the little Loation or whatever girl that thought it

would be funny to put me on hold and laugh about me and my issues with her

co-workers, I understood what you and your buddies said, I if I had the ability, I

would be slapping you and your company with a lawsuit for defamation of

character right now.

DEAR CHARTER EXECS, you and your company suck and will soon be terminated

from my life forever along with everyone else I can tell my tale to.

Direct TV... here I come... ATT internet,... here I come.... Charter....

GOOD FREAKIN BYE !!

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