Complaints.com

From: Message Author
Date: Wednesday, 08-Aug-07 16:06:33 CDT

DirecTV, Port Richey, Florida

I had DirecTV for years and had a TIVO box with it. I called to have my

box fixed as it had frozen up. I have paid the 6.95 per month since the

service began a few years ago. They sent out someone to check the box

and he did not even look at it. He had walked in the door with a new

box. He told me that they were no longer using TIVO boxes and replaced

it with a new DVR box.

I was not told that by replacing my box would tie me to a two year

contract. I called them twice with complaints on the box because it did

not work properly. They only told me that it was new software and it

would get better. Finally after three months of bad service I canceled

my service and went with a different company.

Six days after my cancellation they took, without my permission, $263.00

out of my checking account. I called them and was informed that it was

a cancellation fee for ending my contract early. I went through the

whole story and told them they did not have my permission to take

anything out of my account. They said they would put it through to

someone else and review it.

I just talked to them and they are not going to refund the fees.

First, I was not told that I was being tied to a two year contract.

Second, The product they replaced was inferior and did not work correctly.

Third, They did NOT have my permission to take anything out of my account.

Fourth, I had just payed my month fees to them, in advance.

They mislead me and lied to me and then illegally stole money that was

not theirs. That money was for my electric bill, which is still

unpaid. I live on a fixed income and cannot afford to make up the

difference. BEWARE of DirecTV, they will lie to you and take your money

too.

M.Thomas

Port Richey, FL