Sony TV Model# KP57HW4D

ABC APPLIANCE in Sterling Heights, Michigan.

We purchased a TV from ABC in 2002. We have a repairman out at least three

times in those years to repair what he said was a defect in the lamps. ABC

says it is a warranty problem, which expired in June of this year, although,

the repairman said that it wasn't a warranty problem, but as previously

stated, a manufacturers defect. Red and Blue lines are appearing across the

screen due to a defect in the lamps. ABC doesn't want to deal with it and

apparently SONY doesn't want to either. They gave us the customer service

number but conveniently said that no one would answer the phone due to their

system being updated. Another manufacturer defect?

David Allan

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I also purchased the same tv from ABC Warehouse in Flint, Mi. I had the same kind of problem. Repairman said it was the green bulb and it was discontinued. I could not find a replacement bulb from Sony or any other company. Basically, the tv was useless after only 4 years. I spent days online and on the phone trying every solution possible with no results. I have had many problems with several Sony products. I will NEVER purchase Sony produts again based on their very poor customer service and produts.