Re: AC Carrier Duracool

Dear Sir / Madam,

Here are the details of problem I am facing with not correct working of my

air conditioner .

I bought a Duracool airconditioner 1.5 ton from Deekay Electronics at

Greater NOIDA on 15-4-2007.

Right from day one the unit has a problem wherein it does not turn on

automatically when the power is restored after it goes off. When I

complained this to the seller he told me that it is a setting problem with

remote and he will get it set. I have since been regularly following it and

he says that rep. of carrier will come to settle it but no one has come

since then.

On 18-7-07 , I wrote to M/S Alfa systems ( a dealer at NOIDA ) and they

replied that they undertake complaints of only units sold by them and

directed me to write to Mr.Gulashan kakkar of carrier which I did on same

day but I have not received any response till date.

Today ( 8-8-07 )I found out the no. of Career after sales at Delhi and to

my surprise they told me that this unit has not been registered as sold to

me neither my name/ address or tel. no. is in their record and they can

not help .Though the Carrier copy of warranty has been couriered by me to

them They told me that I should approach only the seller.

Pl. guide me as what to do in this situation?

with best regards,

with regards,

VK Panchal

9871999102

----- Original Message -----

From: "Complaints.com" Email User

To: "V. K. Panchal" Email User

Sent: Tuesday, August 07, 2007 10:39 PM

Subject: Re: AC Carrier Duracool

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> V. K. Panchal wrote:

>> Pl. find attatchment on my efforts to get my AC set properly.

>> Regards

>