Pep Boys

i started my business with them by stating i've been taught to ask, whatever gets replaced on my vehicle, I want in a box when i pick up the car. i needed brakes. long story short. 3 days later, and $685. they said 2 of my calipers were frozen. i needed an air cleaner because ' it looked like something was living in it' and an oil change. they didnt have the old air cleaner for me, so I made them, after much complaining remove the air-cleaner from the bill. so I got it for free. but thats only $25 so its a very small win for the informed consumer. 2 of the pads didnt really need to be changed. the seized calipers are probably due to the ffact that the pads showed a big gouge on one side from where they used a single screwdriver to spread apart the caliper, instead of a caliper spreading tool. this probably caused the alledged caliper sieze. I've done my own brakes numerous times in the past, I'm no pro, but I know if you dont apply even pressure to both sides of the pad

while spreading it, it can cause damage. anyway, they also lost my remote locker/unlocker which was initially with the key. ( they did eventually find it, but still !!! ) they have a charge ( sku#4120 ) for, and I quote: costs and profits to the motor vehicle repair facility for miscellaneous shop supplies ( and fluids).

I know that when Dealerships charge you $6 for a can of brake cleaner, ( for example) they use 3-5 squirts and put the can back on the shelf and charge the next person the same, and the next person. using the same can. so I've been taught to get the remainder of the said cans or bottles. this is your lawfull right. Pep-boys gets around this by the computer automatically figuring in a percentage. this also includes, according to them. compressed air, hydraulic lift, rags. wear & tear on thier equipment, grease ETC. this is such a total scam its preposterous. and I am in the process of writing to their CEO and complaining. their is no shortage of complete horror stories about pep boys. and no suprise they are not part of the B.B.B. save your time, and aggrivation and go elsewhere for your service. talk to people and find a local mechanic thats trustworthy. it may cost a few dollars more from time to time, but its worth it. I know, my Dad used to be one of those trusty

machanics who didn't make a whole lot of money, but never had an unhappy customer.

and to top it off, they still charged me for a bottle of brake fluid. Brake jobs require brake fluid, it should be part of the price. but alas, PEP boys loves money, anyway they can get it. ALWAYS ASK FOR YOUR OLD PARTS AND REMAINING FLUID/SPRAY BEFOREHAND. good luck.

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I agree, Pep Boys is not a good place to take your vehicle!

The Futura Adventurer tires I bought a couple years ago from them in Fla. only lasted 38,000 miles, instead of the 60K they had a warranty for. When I spoke to the manager at the WA shop near to where I live now, he said something must be wrong with the vehicle, but not the tires if they wore out at that low a mileage! And, that I had to buy more tires from them to get the pro-rated amount back from that warranty.

Well my mechanic says there is nothing wrong with the vehicle, and I decided to cut my losses- instead of staying with Pep's poor products and service. So I went to America's Tires/Discount Tires here in Gresham, OR. They are fantastic! They honored the Pep Boys warranty on my new tires from their shop.

And, their service is excellent.