Complaints.com

From: Message Author
Date: Tuesday, 07-Aug-07 00:18:16 CDT

Business Info

Business: Bank of America=20

Complaint:

Years as patron: 14 years

Online Banking for over 5 years. Over this period, I've made very few

mistakes. BofA has made a few adjustments to their website and as a =

result,

I was not readily able to see if I had already made a mortgage payment. =

To

complicate things, my internet went down in the middle of a transaction =

and

it appeared that the transaction never took place. As a result, my =

mortgage

was paid twice overdrawing my account along with a few more =

transactions. I

was charged over $100 for this. The punishment clearly does not fit the

crime. =20

I am not simply disputing this charge, I'm disgusted by the fact that =

I've

been a loyal patron for nearly 15 years, I never visit the bank for fear =

of

charges. I do all of my transactions outside the bank, all by myself =

while

my $30,000 is in their possession, while they're making investments on =

MY

money, they turn around and charge me over, and over, and over again. I =

am

tired of this. Although I understand that not much can be done to =

recover

my overdraft charge, I am disgusted. When I went to dispute the charges =

(I

am not confrontational, I have never had a confrontation with B of A =

staff),

staff was apathetic and when I emailed my dispute to BofA, they gave me =

a

BLANKET EMAIL stating that they were within their right to charge me. =

Of

course they are within their right. This is not about walking the fine =

line

with rules and policies. It's about knowing my story. I am a 32-yr old

married man with a wife and a 7-month old kid. I am out of a job right =

now.

Any bit of help is greatly appreciated. This is what I dispute:

apathetically crushing the little man despite knowing my story. I told =

them

this story. They know this story. Again, they were within their right, =

but

it's sad to know that apathy exists even at the depths of this degree of

pettiness.

I hope there are some grounds for complaint.

=20

Yours truly,

Out-of-luck and overdrawn

=20