Complaints.com

From: Message Author
Date: Tuesday, 07-Aug-07 16:28:46 CDT

Business Info

Sears

Whirlpool

A and E Factory Service

I purchased a Whirlpool "cabrio" washer on 3/27/07. There was a digital signal that went off F 51. I called the service and a tech came out, said it was the mother board, this part came the next day. When he returned he said he needed another part and he would install it on Wed. 8/8. I was very upset because this is a new machine and they don't know what is wrong. I called and asked A and E to expidite it on Friday 8/3. Today I learned that they sent it regular service and it may take 4 to 7 days. I told them I am going on vacation for a week on Thurs 8/9 and ALL our clothes needed washing. They suggested I go to the laundramat and get a reinbursement. I have not been there to wash in 25 years and purchased a washer that was about $800 so I would not have to!

I went online and the complaints about this particular machine are the same. It is a lemon and they policies are almost that you can not get another one, they will continue to fix it until the warranty has run its course. I am upset with this service, and will not purchase another washer from Sears again.