Complaints.com

From: Message Author
Date: Tuesday, 07-Aug-07 03:36:53 CDT

=0A=0A Sears Citrus Heights Ca=

lifornia:=0A=0AI purchased a pair of Kemmore Elite refrigerator freezer se=

parates (side by side)which were delivered on 7/17/07. To increase my usab=

le freezer space I called that day and ordered 2 extra fixed shelves. A we=

ek later I received 2 pieces of glass without any hardware to attach them t=

o the rack on the back wall. I was stunned that someone would send glass =

replacements when I made it very clear that I needed 2 complete fixed shelv=

es for my new purchase. I called parts and was told that a repair man woul=

d have to come and assess my needs and there would be a 135 charge unless h=

e deferred it. The tech came the next day ordered the hardware for the gla=

ss shelving for 2 fixed shelves and didn't charge me. About 10 days later t=

he hardware arrived for 2 sliding shelves. Totally useless. I have spent al=

most 2 hours today explaining this scenario to perhaps 10 different Sears s=

taff. I was put on hold for about 40 minutes altogether; promised a call b=

ack and

wasn't, was told that the that parts for a fixed shelf were not in the cat=

alog; and when I finally called yet again and got a parts rep to find the =

part and arrange for delivery and pick up of the wrong parts was again dic=

onnected. This had to been one of the the worst retail experiences on the =

phone I have ever had. I am calling yet again to try and get the correct pa=

rts sent. A more horrible comic incompetent experience would qualify for =

an Academy Award=0A=0ABob Waks=0ABerkeley California=0A=0A =0ABob=0A=0A=0A =

=0A__________________________________________________________________=

__________________=0AGot a little couch potato? =0ACheck out fun summer act=

ivities for kids.=0Ahttp://search.yahoo.com/search?fr=3Doni_on_mail&p=3Dsum=

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