US AIRWAYS / Airline

So this weekend I was away to one of the worlds best weekend end get away

VEGAS.

It all started well, when I reached San Jose to catch my flight on friday

morning, they had over booked the flight, waiting somebody might not make it

for a flight so that they could fly everybody. Anyhow that did not appear

to work out for them, so they announced they would offer a free round trip

flight with a first class upgrade to anybody who was ready to fly 4 hours

later, I volunteered cause it was friday morning and I wasn't booked into a

hotel until 3 anyways. The lady who took me away from the boarding deck to

a different gate and told me to wait for a few minutes. I changed all my

plans asked one on colleagues from work to come over and pick me up, just

when I had finished making changes to my plans and waiting for my new

boarding pass, the same lady (US airways employee) came back to me and said

there is room for one, they were going to put me on that flight .. WTF ...

what happened to my first class upgrade and free round trip ... I let this

slip thinking VEGAS is calling ... I started looking forward to my weekend.

So on sunday night when I checked in Vegas to fly back to San Jose, I did

not get a seat number at check in and at the boarding gate they gave me a

seat number 16 A, they said there are some minor issues with the plane and

something was leaking which was causing a delay, well no problems after a

little while they said they would start boarding in 15 minutes and the

leakage had just stopped, we all inquired what had caused the leakage to

stop, they just said it had just stopped. Scared as hell we said ok when do

we start boarding, they said sorry the plane has been downsized form a 76

seater to a 60 seater and only people with seat numbers 15 and above would

be seated. AARRGGHHH.... I thought this happens and requested if I could be

put on the next possible flight, which of course was declined by the over

helpful and sensitive agent who said come after boarding was over.

So what next, I went up and asked the agents when could I get to San Jose,

once again the totally insensitive RUDE agent, replied back to me

stating, "wait

for your turn". Well did she forget it was them who had screwed up and not

me. As a courtesy they gave us 200 dollars of US airways miles, well I said

thanks but "NO THANKS", I have a meeting to attend in the morning at 9:00 so

how do I reach san jose or any airport in the bay area before that. At this

she suggested that she has a flight to SF at 11:45 am, I gave in and asked

her to put me on that flight. Just when my ticket was issued the agent next

to her said southwest had a flight to SJC at 6:10 am, excited about this I

went back to my agent and said I would like to put on the same flight, to my

horror she replied to me stating I am done with you sweetheart go to some

other AGENT ..... OMG ... is this customer service ? I have been in the

service industry for the past 12 years and I know one thing for sure ...

customer is never wrong ... but asking him to GET LOST is just something I

still had to see. Anyways I did go to the other agent who seemed to have

taken control of the situation put me on the flight. In all this it was

"THE CUSTOMERS" who were feeling like US AIRWAYS was doing us a FAVOUR ...

US AIRWAYS surely knows how to train there agents to be RUDE, INSENSITIVE,

and take control of situation with all the wrong attitude. I tore away the

free miles they had given me and have taken a pledge to NEVER fly US airways

again.