Sirius Radio

Portland, Oregon.

My daughter bought a Sirius S-50 in June, 2006. She spent $300.00 with a

$100.00 rebate which we were to receive in 6-8 weeks. After 8 weeks past and

never receiving the $100 rebate I began calling, being placed on hold, calling

again, being told we should receive the rebate in 6-8 weeks, being told someone

would call me, never receiving a call. Ugh!!! This went on for 4-5 months.

To make a very long story short, they finally credited my daughter's account

the $100.00 (no cash in pocket which she planned to use to buy the home kit).

In December we bought her the home kit for X-mas. Then her car kit broke. I

called warranty. They sent out a new one and needed to receive the old one

back inside of 30 days which we did. They needed to take my credit card # just

in case we didn't return the old one. I did what they asked, but they charged

by credit card $179 anyway which overdrew my account. Ugh again!!! We

resolved that issue finally. Then the home kit broke. We are still dealing with

Sirius Radio who has the worst customer service I have ever experienced. My

daughter was promised an upgrade for all the trouble they have caused us. They

have not followed through with that because the person I talked to has fallen

off the face of the planet and they don't know which call center she was from.

You can never talk to the same person twice. No one is on the same page or

can give consistent answers to the same question. You will NEVER receive a

phone call back. You will be placed on hold for 15-30 minutes at a time. It is

next to impossible to speak to a supervisor. There have been some customer

service personnel extremely rude to me. Believe it or not this is a very brief

summary of my dealings with Sirius Radio. I have a rap sheet with them

longer than a criminal's!!! And to top it all off, somehow they have put my

daughter's account into her dog's name. How the heck did they do that??? Now I get

mail addressed to her dog!!! I have threatened to sue these people. I have

asked for our money back, which they just laughed in my face. Sirius Radio

sucks and I would't recommend it to my worst enemy (or maybe I would!!). Ha!!!

Ha!!! And if they think I would buy any of those new cars with Sirius Radio

in them, they better think again!!!

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