Multiband's Misleading Lies

When I moved into my new apartment there was a flyer for Multiband's

watch.talk.surf service which included unlimited internet use, phone service

and satellite TV service. After using the internet service for three days I

started having problems connecting. That night I was unable to connect to

the internet. I called Multiband and was told someone would come out the

next day to fix the problem. The next day nobody showed up and I was still

unable to connect online so I called Multiband again and was told someone

would fix it in the morning. The next morning I was still unable to connect

to the internet and nobody showed up. I waited until afternoon to call them

again. The lady I spoke to then told me that Multiband disconnected me from

the internet because I had a virus. I asked to speak with a supervisor and

that's when the supervisor Brian got on the phone. I told Brain about my

situation and he told me that the company disconnected me for using too much

bandwidth and it might be a virus. We argued for a moment as I explained

that regardless of what the cause, I signed up for unlimited internet use so

bandwidth should not be an issue. Brian continued to be extremely difficult

with me as I kept explaining that the Multiband flyer advertised unlimited

internet use. Brian then told me exactly that "it does not matter what the

flyer says because we can change it at any time" I then canceled my internet

and phone service but unfortunately I still have to deal with Multiband

because Multiband monopolisticaly is the only company by contract allowed to

facilitate dish tv system in the building i live in. Therefore even though I

signed a contract with DIRECTV, I still have to pay Multiband an extra $10 a

month because they own the dish installed on the building. My entire

Multiband experience has been extremely frustrating as Multiband staff acted

very contradicting, rude and unprofessional.

I have two other friends who live in the same building that were also

disconnected from their Multiband internet service and were also told it was

because of using too much bandwidth or a virus. One of those guys use a

computer system that viruses are not even available for. Multiband takes and

resells an internet connect which is split many times, enough to slow down

or even stop internet for all users. Multiband accuses and blames uses for

problems which are the result of Multiband trying to provide more than they

are capable of handling.

Buyer beware before signing contracts with companies that have a bad

reputation.

Jeff