La Quinta Hotel Accommodation

Business Name: La Quinta Hotels

32124 25th Way

Federal Way, WA 98003

Bus Phone: 253-529-4000

Website: www.lq.com

Name of General Manager: Sayed Ahmed

Salesperson's Name: Kathy Ono, Director of Sales

LQ Hotels advertises a 100% satisfaction guarantee or room is free and

they did not honor guarantee. On 5/21 thru 5/25/07 I stayed at LQ in

Federal Way, WA. The first room smelled like a bar and had no hot water.

They changed the room on 5/22 for the rest of the stay but there was

only lukewarm water for 2 mornings and hot water only on the final

morning. I complained 3X to front desk who stated the hotel was full and

there wasn't enough hot water. The desk clerk even suggested I use the

fitness room to shower instead. I was very sick and couldn't fly home,

so I filed an online complaint with LQ on 5/23/07. On 5/29/07 I

received an email from Kathy Ono, Director of Sales asking if the rest

of my stay was satisfactory and I reiterated the hot water problems and

my disatisfaction. Ms. Ono acknowledged receipt of my email and said

she would discuss the problem with the manager. Since I didn't hear

anything back from LQ, on 6/11/07 I filed a complaint with the BBB. LQ

in Federal Way. The hotel general manager, Sayed Ahmed, refused to

honor the guarantee saying I "never mentioned about her hot water issues

when she was at the property." He also acknowledged "We do have signs

that says 100% satisfaction. . ." No compensation has ever been

offered. I have hard, physical evidence with dates of my numerous

complaints. I believe strongly this is advertising fraud.