Direct TV Poor service Regarding rebates

MY NAME IS GLENDA MATHEWS I HAD DIRECT TV INSTALLED APRIL 15,2007 UNDER =

YOUR SPECIAL THAT I WOULD RECIEVE A FREE DVR.I HAD TO PUT UP THE INITIAL =

100.00 DOLLARS WITH THE UNDERSTANDING THAT WITHIN 6-8 WEEKS I WOULD =

RECIEVE A 100.00 REBATE BY MAIL.WELL WITHIN THAT 6-8 WEEKS I RECIEVED 2 =

CARDS FROM THE REBATE DEPARTMENT STATEING THAT I DID NOT HAVE A VALID =

RECIEVER.I TALKED WITH SEVERAL AND I MEAN SEVERAL PEOPLE IN CUSTOMER =

SERVICE DEPARTMENT WHO ASSURED ME THAT I DID QUALIFY FOR THE REBATE.OH =

DID I MENTION THAT ON THE CARDS I RECIEVED MY NAME WAS MISSPELLED.(BUT =

IS ALWAYS SPELLED CORRECTLY ON THE BILL AMAZING ISN'T IT) ANY WAY 13 =

WEEKS LATER I RECIEVE A CHECK WITH MY LAST NAME SPELLED SO WRONG I CAN'T =

DO ANYTHING WITH IT NO ACCOUNT NUMBER IS ON IT SO I CAN'T EVEN PROVE =

OWNERSHIP OF THE CHECK AGAIN FOR THE LAST MONTH I AGAIN HAVE TALKED TO =

SEVERAL PEOPLE IN YOUR CUSTOMER SERVICE DEPARTMENT WITHOUT ANY =

RESOLUTION ONLY HOW SORRY THEY ARE AND THEY WOULD MSKE SURE I RECIEVED =

ANOTHER CHECK WITH MY NAME SPELLED CORRECTLY.I HAVE SAVED ALL =

CORRESPONDENCE AS WELL AS THE CHECK.I WOULD LIKE TO KNOW WHAT IS BEING =

DONE TO CORRECT THIS I FEEL I HAVE BEEN VERY PATIENT BUT THEY ARE =

WEARING THIN I'M SICK OF HEARING I'M SORRY I WANT SOME RESULTS.HOW CAN =

YOU TRUST A COMPANY TO DO YOUR REBATES AND HAVE SOMEONE SIGN THE CHECK =

WITHOUT SOME KIND OF SPELLING CHECK.THIS HAS GONE ON TO LONG WITHOUT =

RESOLUTION.I EXPECT A CORRECTED CHECK IMMEDIATELY.DUE TO THE FACT THAT =

EVERY SUPERVISOR I TALKED TO IN CUSTOMER SERVICE CLAIMS THEY PUT A =

MESSAGE ON THE COMPUTER TO CORRECT THE MATTER I'M SURE YOU SHOULD HAVE =

NO PROBLEM FINDING HOW TO REACH ME.OH AND I WAS ALSO TOLD I WOULD BE =

CONTACTED BY PHONE FROM SOMEONE WHO HANDLES THESE MATTERS I HAVE YET TO =

HEAR FROM ANYONE.I WOULD LIKE SOMEONE TO RESOLVE THIS MATTER =

IMMEDIATELY.

GLENDA MATHEWS