The Seafood Factory in Quakertown, PA

I searched in Google for the Seafood Factory in Quakertown, PA for the

sole purpose of getting their phone number or business hours. They are not

usually open for lunch but I heard that they now open for lunch on

Fridays. In the search, I found your website and felt obligated to let

other people know about the worst experience I have ever had. The four

colleagues that accompanied me were equally upset.

Today, Friday, August 3, 2007, the five of us went for lunch. When we

arrived, the restaurant was empty with only two gentlemen that had been

served and were eating. The menu had a flyer with some lunch specials,

none of which were seafood, except for the 'seafood bisque' (huh??? the

name is Seafood Factory...go figure) Two of us did order the soup with our

meals, which we waited more than 20 minutes for it to come out. When we

inquired to our absentee server, she said that the soup wasn't ready. When

we finally were served, it still wasn't ready! It was slightly warmer

than cold, it tasted awful and we sent it back. It wasn't like any other

bisque I've ever seen or tasted. Looked like lumpy, dark brown oatmeal.

Three of us ordered hamburgers, a basket of fries to share and 2 salads

for the other 2 people. The burgers came out another 15 - 20 minutes after

the soup. The buns were smaller than any hamburger buns I've ever seen

and, to top it off, the bottom of the bun was almost as flat as paper and

soaked with grease. (Yuck!!) There was also an issue with waiting for

ketchup........because our waitress kept getting lost. She was going to

get kaiser rolls for us to replace the sorry looking hamburger buns. About

10 minutes later comes out to tell us they have no kaiser rolls. At this

point, nothing would surprise me.

We were all hungry and had been there close to an hour already.... so we

said what the heck....let's just eat it anyway. The only way I can

describe the hamburger is that it tasted sour. It was awful. The three of

us could not eat them and I think the meat was bad! The one house salad

served with the burgers had not been properly washed and was 'crunchy'

from the sand and grit in the lettuce. Inedible!!!

All this had taken about an hour and the 'entree' salad had still not been

served. When it finally came out , the waitress said it was her fault

because she forgot to turn it in with our order. Considering that no one

else but the five of us were waiting for what they call 'food', the

service from the kitchen and the waitress was deplorable and inexcusable.

When we complained about the food to the server, she leaned over and said

very quietly...".... this will get better as they will be under new

management soon." (not soon enough!) The place was also so dark that we

asked for the lights to be turned up so that we could read the menus. Not

to mention, very loud music.

None of us will ever step into that restaurant again and it deserves any

bad publicity it gets. I wish there was more I could do to let people know

that this is the last place anyone should eat.

One more note - While we were there, a nasty stench was in the air. You

could smell the dirty mop the someone was using not too far from where we

were seated. Someone else was dusting of the lights. No way should this be

done while diners are present!!

They did take the soup and burgers off the bill but I think they shouldn't

have made us pay for anything. It was, as I said, the worst dining

experience I've ever had.