Germanwings Airlines

On July 18th, at the airport in Stuttgart at 8:30am I was boarding a

Germanwings flight on a trip to Barcelona and I was mistreated by one of

their employees.I have filed a complaint several times in the complaint

department. I was treated worse than an animal. The airline frontdesk

attendant shouted and screamed at me as if I was a little child. I was

totally humiliated and I believe that this woman discriminated against me. I

arrived about 8:30am at Germanwings front desk to check in.

When I arrived to the check in after I scanned my luggage, the woman in the

reception told me that my luggage was overweigh, so I had to throw some of

my clothing items in the garbage. Once more she told me I had excess weight

so I decided to pay. She was extremely impolite and she did not care about

me throwing my belongings in the trash. When I went to pay in the reception

the young woman, who did not have her name tag on like the others, told me

to pay 70.- €. When I told her that was expensive, she started shouting at

me and she reminded me if I had read the Germanwings weight requirements on

the Internet. Not having access to the Internet I told her no, I did not. If

I had I would have certainly known. She was extremely angry when I paid so I

told her not to scream at me and who did she think she was. She told me if I

wanted problems I found them with her. I told her I am the client and I

paid for my ticket, and then she reacted with extreme anger treating me as

if I was a petty criminal.

She threatened me by telling me if I wanted to spend more time in Germany.

She said if I wanted problems she would gladly create them for me. She also

he told me that if I wanted to spend my time at the Airport or that she

could call the Police and get me deported for my attitude and to be careful

about what I was telling her. All this in a low threatening voice so no one

else could hear her so I was frightened by her threats. I was in shock when

she stopped me at the gate and again not only did she chech my luggage

weight but my carry on and my personal belongings, of course I was

overweigh, and I was forced to pay another 70.-€m for my backpack. I started

to cry, I had to throw away more belongings. I verified that she did not

check other persons carry on luggage, only mine. She screamed at me in front

of others, she checked again in the scanner more than 3 times. This woman

scared me, looking at my eyes as if wanting to kill me, without looking away

in a very threatening way. When I asked her for her name she told me with

sarcasm if I wanted her telephone number or her address too, because she

cannot give that information she was laughing at me again. No one did

anything to come to my rescue. The guy who was working there just looked at

us and the other girls next to her who did nothing either. I placed a

complaint in Commerce of Cataluna complaint Center for Consumidores, and

went to the police, and I also complained in the International airport of

Barcelona. I also got in touch with the Stuttgart airport offices.

I was mistreated, HUMILIATED, discriminated against, and I want a

Compensation. I also was unable to receive my tax return money because of

this bad employee, by retaining me until we had to board. Her last name is

Frau Stange, which is all she would tell me.

Another female employee felt very bad because she saw what happened and she

told me not to cry, which I did for the entire day. She said she was a bad

person. To try and enjoy my trip, but I could not. I won’t stop; I want an

answer as soon as possible. I have already talked to my husband and we

agreed that when I get back to the United States I will start to sue your

company and I will let everyone know of the bad service that you offer to

everybody. Perhaps you don’t care but I will not stop, this is the first

time I feel somebody discriminated against me. I am a brunette from South

America and I feel you have to hire some nicer people for your company. It

is a terrible experience to feel somebody is looking at you with complete

lack of respect for who you are, just a person as her.