Dodge Durango

Betty Bruce, Huntsville TX=20

I purchased a Town and Country from Chrysler and have concluded that

Chrysler is about to go under. I have never faced more frustration from

an auto transaction than this one. We, my husband and I, have bought or

leased Chrysler products for more than ten years without this kind of

difficulty. I contacted you earlier about the wrong address and ugly

phone calls at the beginning of the Town and Country lease and you

responded back to me. At least I think it was this address. So I am

back.

We turned in a Dodge Durango (7001237713 Acc #) and now that is

problematic. We paid what was required at the beginning and then the

other day we received the bill for the over-mileage, which we expected.

The bill noted a cracked windshield. There was no cracked windshield

when we turned the car in. But to avoid hassle I simply paid what you

asked. I mailed the check the next day. Then we received a call asking

if we were going to pay and now I have another letter. What is wrong

with you guys.

I tried to call about all this and the person I finally reached said he

could not handle the issue and he gave me a number. When I hung up I

realized that it was the number I had just called. He also gave me a

second number and the voice mail there said the number was out of

service. You have convinced me that Chrysler is not the car to buy

today. My husband's lease is up on his Crossfire in February. I assure

you we will go elsewhere for his next car and I will never buy a

Chrysler car again. Surely some one in the company is or should be

concerned with the poor treatment of at least one long-time customer.

Betty Bruce