D.T.DISTRIBUTORS ONLINE POLICE EQUIPMENT AND PRODUCTS (UNCLASSIFIED)

Classification: UNCLASSIFIED

Caveats: NONE

Dtdistributors.com

This company is absolutely horrible when it comes to customer service.

I'm an active duty soldier heading back for my third year in Iraq and I

ordered a couple pair of Hatch gloves about almost two months ago. I

received an order confirmation email (with a bogus "status" link) and my

credit card was charged. Four weeks later I hadn't seen the gloves so I

simply sent an email asking for the status. This email was ignored as

where the three that followed. Several phone messages were also never

returned. This company doesn't actually let you talk to a human, only

their answering machine so they don't have to actually deal with a

customer. After my repeated attempts to contact their customer service

to find out the status of my order I felt forced to contact the Better

Business Bureau. It would seem this compelled somebody to get off their

ass and straighten my order out. I just received a completely

impersonal email that simply defended their poor service rather than

apologize and explain the delay. All I ever wanted was to be informed

of the status. I'm aware that sometimes deliveries get messed up, but

for this company to ignore repeated emails and phones calls of a

customer who has given them money for a product they never sent is

simply unacceptable.

I would highly recommend that if you're fortunate to have read this and

other complaints of this company, that you give your money to a company

that actually does what you're paying them to do and actually has the

slightest concern for their customers. I can't recommend enough for

everybody to stay away from this company.

Simon B.

US. Army

Classification: UNCLASSIFIED

Caveats: NONE