Chase / Card Member Services

Chase Visa Card Member Services

I called into the Card Members Service line for Chase credit cards. Because

my husbands name is on the account the call taker refused to answer any

questions I had without his permission. So, I woke my husband up (who works

nights/sleeps days) to get him to authorize my speaking to the call taker. I

hear him tell the woman, "I would like to authorize my wife to discuss all

matters pertaining to this account with you." The call taker says, "So you

want to make this a joint account?" My husband say sure. She then tells him

that she needs the number off the back of the credit card. He explains to

her that we cut up the card and we are only paying off the balance. So

therefore he cannot give her that number. So the call taker says she can't

help him. He, sounding very groggy and obviously not in the state of mind to

hold a lengthy conversation states, "What do I need to do to allow her to

speak to you right now about our account with your company?" The call taker

states AGAIN that she needs the number off the back of the card. Again my

husband tells her that we no longer have the card. Again, he asks her what

else he can do to authorize me to deal with this bill that I handle every

single month. She tells my husband that she can send him a form to apply for

a joint account with me. My husband asks if that meant that unless I was a

joint account holder I could not handle account information with Chase. The

call taker says no, that she can talk to me if he authorized it. DUH! My

husbands says, "That is what I am trying to do." She says, "Mr. XXX, so you

authorize your wife to .." He say's "Yes!"

So finally I get the phone back after 10 minutes of mind games. I ask the

call taker about some past bills, she gives me back some information that I

question as being factual. I ask if Chase can send me some past statements

to corroborate what the operator was telling me. She says," No, Card Member

Services does not send out past statements" Then she proceeds to go on to

say she can send me last months statement. I say, "You just told me that you

could not send out past statements, and now you are telling me that you

can". Then the call taker starts to get belligerent. She begins to refuse to

let me speak and ignores every question I have from here on in. I ask her,

"Can I get a statement showing payments for the last few months" Her

response, "Ma'am, if you would let me finish" so I listen and then she

begins to run on a tangent about issues that have nothing to do with what I

am requesting. Again, more mind games by the call taker. I again ask her,

"Please just tell me if you have the ability to send me statements from

previous months" Her response, "Ma'am". I say, "yes or no" her response

"Ma'am". I say can you please just answer the question, again here response,

"Ma'am" She must have said "ma'am" fifteen times when I finally screamed at

her and demanded that she give me her name. She refused, so I asked again

and again. Finally on the fourth request she gave me her name. I then

demanded to speak to a supervisor, which I had to request three times. The

first two times all she would say was "ma'am".

I was so infuriated by the time I got to the supervisor that I just handed

the phone to my husband and asked him to close the account. He did and the

balance was removed from the card. My goal in writing this is to educate

other credit card users to be wary of Chase and their so called "customer

service". This is my second time having an account with them. We had one

many years ago which we closed soon afterward for the same reasons.horrible

staff, horrendous 'customer service' and the complete lack consideration for

people whom they speak with over the phone. We will never open another

account with Chase and I highly recommend that anyone else out there stay

clear of this company and be wary if you already have an account with them.

I never did get the information I was looking for either. I paid Chase one

to two payments a month for the last 4 months and somehow they erred in

putting some of those towards the account accurately. We pay our bills

electronically and the bill was scheduled to go out on time, however it was

processed one day late by Chase and Chase charged us $39 for that error.

What really burned me is that this payment was followed by another payment

within a week of about 3x what we owed. We are and have always been in good

standing with this company, so to be treated with such indignity is

appalling. Fortunately for us, we don't need Chase's money. What they offer

isn't worth the aggravation.