Chase Freedom Credit Card Sucks!

PO Box 15298 Wilmington, DE 19850-5298

I've read similar story relating to my compliant - credit card company charged late fees of $39 for payment they've received and unable to waive my late fee. in addition, my 0%APR promotal rate was removed and replaced with 9.99% because of the late fee (which I've made my payment, but got posted to the same billing cycle). Customer reps and supervisor unable to remove the late fee (even for outstanding/good customers) who never have a mispayments or late payments. This is not a good credit card company to sign up for - speaking from experience - other credit cards companies such as discover, citi card, AX are able to remove/waived the late fees for you (if you are a good customer). I just don't understand why Chase Freedom can't waive the late fee? - If they continue to do business like this, i'm sure they'll lose all their customers - starting with me. I'm closing my account! It's not about the $39 (well, maybe it is) but it's also about good business practice and satisfying the customers!!!

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Sorry but compared to other credit card companies, these people are gems. There is less hassle, their reps are pleasant as well as helpful. You mention citi card - I had citi cards for over 5 years and finally I could not take their incompetence any longer and switched to Freedom about a year ago. I doubt that you are presenting all the facts in your case. Good luck.