Complaints.com

From: Message Author
Date: Friday, 31-Aug-07 08:45:40 CDT

Business Info

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Warranty Direct is the company - Powershield warranty is the product. Below

is what I sent to the BBB.

Please review all of the information below. If any of it is incorrect, click

your browser's button to change the information. Otherwise, click Submit to

send your complaint to the local BBB.

Consumer Information

Title:

Mr.

First Name:

Kenneth

Middle Name:

Lee

Last Name:

Rosado

Suffix:

Address:

2800 Pennsylvania Avenue S

Address 2:

City:

MINNEAPOLIS

State:

Minnesota

Zip/Postal Code:

55426

Country:

UNITED STATES

Daytime Phone:

7635444415

Evening Phone:

6124148284

Fax:

Email:

Email User

Business Information

Business ID:

121-0000053450

Name:

Warranty Direct

Address:

333 Earle Ovington Blvd # 700

City:

Uniondale

State/County:

NY

Zip/Postal Code:

11553

Problem

Please provide a BRIEF, FACTUAL DESCRIPTION of the problem you experienced.

If you are notifying the BBB of an advertising claim that you believe is

inaccurate or misleading, include the date and location of the

advertisement.

1.

Primary Classification: <javascript:openHelp(1,%2028);>

Gurantee Or Warranty Issues

2.

Secondary Classification:

Repair Issues

3.

Problem:

I took my 1999 Ford Explorer to the dealer because the transmission was

having some shifting issues. The valvebody seal was leaking and needed to be

replaced. Warranty Direct is telling me that gaskets and seals are not

covered and thus I have to pay for this repair myself. I don't know how you

can disassemble and reassemble a motor or transmission without replacing

seals and gaskets. I also pointed out that seals and gaskets are not in the

excluded list, that they are part of the internal lubricated parts because

they are internal and integral to all internal functions and external

structural parts, and because they are part of the disassembly/assembly of

any work done. She insisted that because they weren't INCLUDED in what was

covered that they did not have to pay a dime. I'll be honest, I am still

trying to get my head around this. I got angry because basically I've

purchased a warranty that I can never use. If gaskets and seals are not

covered, then no work can ever be done on any of my mechanical parts, hence

coverage is fictional and was from the very beginning. If I cannot get

resolution here, then I will attempt to do so legally. Ken

Complaint Background

Not all of these questions are required. Please provide as much information

as you have.

1.

Product/Service Purchased:

Powershield

2.

Model Number:

3.

Contract, Account, or Policy #:

10090039-B

4.

Order #:

5.

Purchase Date:

1/29/2007

6.

Date Problem First Occurred:

8/30/2007

Dates you complained to the company/organization

7.

First Date:

8/20/2007

8.

Second Date:

9.

Third Date:

10.

Payment Made:

Yes

11.

Payment Method:

Credit Card

Name of Sales Person

12.

Title:

Ms.

13.

First Name:

14.

Middle Name:

15.

Last Name:

16.

Suffix:

17.

Purchase Price:

$1,440.00

18.

Disputed Amount:

$1,200.00

Desired Outcome

Enter your DESIRED OUTCOME below. Please keep your description within the

box provided, without scrolling. A summary of your complaint is preferred,

as the BBB will contact you if they need additional details. Mandatory

fields are followed by a RED "*".

1.

Desired Settlement:

Not applicable

2.

Desired Outcome:

I want the coverage i was told I was buying. Had I known that gaskets and

seals would not be covered, I would have hung up and called a legitimate

company.

If all of the above information is correct, click Submit to submit your

complaint. s location and detailed complaint

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<span =

style=3D'font-size:

12.0pt'>Warranty Direct is the company – Powershield warranty is =

the product.

Below is what I sent to the BBB.<o:p></o:p>

<span =

style=3D'font-size:

12.0pt'>

Please review all of the information below. If any of it is incorrect,

click your browser's button to change the information. =

Otherwise,

click Submit to send your complaint to the local BBB.  =

<o:p></o:p>

<table class=3DMsoNormalTable border=3D0 cellpadding=3D0 width=3D"90%"

style=3D'width:90.0%'>

<tr>

<td width=3D"50%" valign=3Dtop style=3D'width:50.0%;padding:1.5pt =

1.5pt 1.5pt 1.5pt'

id=3D"complaintOverviewControl_consumerCell">

<div>

<span

style=3D'font-size:12.0pt'>Consumer =

Information<o:p></o:p>

</div>

<table class=3DMsoNormalTable border=3D0 cellspacing=3D1 =

cellpadding=3D0 width=3D"100%"

style=3D'width:100.0%'>

<tr>

<span

style=3D'font-size:12.0pt'>Title:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'>Mr.<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>First Name:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'>Kenneth<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Middle Name:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'>Lee<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Last Name:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'>Rosado<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Suffix:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'><o:p> </o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Address:<o:p></o:p>

</td>

<st1:Street w:st=3D"on"><st1:address =

w:st=3D"on"><font

size=3D3 face=3D"Times New Roman"><span =

style=3D'font-size:12.0pt'>2800

Pennsylvania Avenue =

S</st1:address></st1:Street><o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Address 2:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'><o:p> </o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>City:<o:p></o:p>

</td>

<st1:City w:st=3D"on"><st1:place =

w:st=3D"on"><font size=3D3

face=3D"Times New Roman"><span =

style=3D'font-size:12.0pt'>MINNEAPOLIS</st1:place></st1:Cit=

y><o:p></o:p>

</td>

</tr>

<span

style=3D'font-size:12.0pt'>State:<o:p></o:p>

</td>

<st1:State w:st=3D"on"><st1:place =

w:st=3D"on"><font size=3D3

face=3D"Times New Roman"><span =

style=3D'font-size:12.0pt'>Minnesota</st1:place></st1:State=

><o:p></o:p>

</td>

</tr>

<span

style=3D'font-size:12.0pt'>Zip/Postal =

Code:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'>55426<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Country:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'>UNITED STATES =

<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Daytime =

Phone:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'>7635444415<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Evening =

Phone:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'>6124148284<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Fax:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'><o:p> </o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Email:<o:p></o:p>

</td>

<span

=

style=3D'font-size:12.0pt'>Email User<o:p></o:p></f=

ont>

</td>

</tr>

</table>

<span

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

<td width=3D"50%" valign=3Dtop style=3D'width:50.0%;padding:1.5pt =

1.5pt 1.5pt 1.5pt'

id=3D"complaintOverviewControl_businessCell">

<span

style=3D'font-size:12.0pt'>Business =

Information<o:p></o:p>

<table class=3DMsoNormalTable border=3D0 cellspacing=3D1 =

cellpadding=3D0 width=3D"100%"

style=3D'width:100.0%'>

<span

style=3D'font-size:12.0pt'>Business ID:<o:p></o:p>

</td>

<span

=

style=3D'font-size:12.0pt'>121-0000053450<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Name:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'>Warranty Direct =

<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Address:<o:p></o:p>

</td>

<st1:Street w:st=3D"on"><st1:address =

w:st=3D"on"><font

size=3D3 face=3D"Times New Roman"><span =

style=3D'font-size:12.0pt'>333 Earle

Ovington Blvd # =

700</st1:address></st1:Street><o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>City:<o:p></o:p>

</td>

<st1:place w:st=3D"on"><font size=3D3 =

face=3D"Times New Roman"><span

=

style=3D'font-size:12.0pt'>Uniondale</st1:place><o:p></o:p>=

</td>

</tr>

<tr>

<span

=

style=3D'font-size:12.0pt'>State/County:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'>NY<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'>Zip/Postal =

Code:<o:p></o:p>

</td>

<span

style=3D'font-size:12.0pt'>11553<o:p></o:p>

</td>

</tr>

</table>

<font size=3D3

face=3D"Times New Roman"><span =

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

</tr>

</table>

<span =

style=3D'font-size:

12.0pt'><o:p> </o:p>

<span =

style=3D'font-size:

12.0pt'><span =

id=3D"complaintDataControl__ctl0_titleLabel">Problem<o:p></o:p></s=

pan>

<table class=3DMsoNormalTable border=3D0 cellpadding=3D0

id=3D"complaintDataControl__ctl0_outerTable">

<tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl0__ctl2_promptLabel">

<tr>

<span

style=3D'font-size:12.0pt'>Please provide a BRIEF, FACTUAL =

DESCRIPTION of the

problem you experienced. If you are notifying the BBB of an =

advertising

claim that you believe is inaccurate or misleading, include the date =

and

location of the advertisement. <o:p></o:p>

</td>

</tr>

<tr>

<td style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl0__ctl3_numberLabel">

<tr>

<span

style=3D'font-size:12.0pt'>1. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl0__ctl3_promptLabel">

<span

style=3D'font-size:12.0pt'>Primary Classification: <a

href=3D"javascript:openHelp(1,%2028);"

id=3D"complaintDataControl__ctl0__ctl3_helpLink"><span =

style=3D'text-decoration:

none'><img border=3D0 width=3D18 height=3D18

id=3D"complaintDataControl__ctl0__ctl3_helpImage"

src=3D"cid:Email User" =

align=3Dtop></a><o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'><o:p> </o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

style=3D'font-size:12.0pt'>Gurantee Or Warranty =

Issues<o:p></o:p>

</td>

</tr>

</table>

<span

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

<span

style=3D'font-size:10.0pt'><o:p> </o:p>

</td>

</tr>

<tr>

<td style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl0__ctl4_numberLabel">

<tr>

<span

style=3D'font-size:12.0pt'>2. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl0__ctl4_promptLabel">

<span

style=3D'font-size:12.0pt'>Secondary Classification: =

<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'><o:p> </o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

style=3D'font-size:12.0pt'>Repair =

Issues<o:p></o:p>

</td>

</tr>

</table>

<span

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

<span

style=3D'font-size:10.0pt'><o:p> </o:p>

</td>

</tr>

<tr>

<td style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl0__ctl5_numberLabel">

<tr>

<span

style=3D'font-size:12.0pt'>3. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl0__ctl5_promptLabel">

<span

style=3D'font-size:12.0pt'>Problem: =

<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'><o:p> </o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

style=3D'font-size:12.0pt'>I took my 1999 Ford Explorer to the =

dealer

because the transmission was having some shifting issues. The =

valvebody

seal was leaking and needed to be replaced. Warranty Direct is =

telling me

that gaskets and seals are not covered and thus I have to pay for =

this

repair myself. I don't know how you can disassemble and reassemble =

a

motor or transmission without replacing seals and gaskets. I also =

pointed

out that seals and gaskets are not in the excluded list, that they =

are

part of the internal lubricated parts because they are internal =

and

integral to all internal functions and external structural parts, =

and

because they are part of the disassembly/assembly of any work =

done. She

insisted that because they weren't INCLUDED in what was covered =

that they

did not have to pay a dime. I'll be honest, I am still trying to =

get my

head around this. I got angry because basically I've purchased a =

warranty

that I can never use. If gaskets and seals are not covered, then =

no work

can ever be done on any of my mechanical parts, hence coverage is

fictional and was from the very beginning. If I cannot get =

resolution

here, then I will attempt to do so legally. =

Ken  <o:p></o:p>

</td>

</tr>

</table>

<span

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

<span

style=3D'font-size:10.0pt'><o:p> </o:p>

</td>

</tr>

</table>

<span

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

</tr>

</table>

<span =

style=3D'font-size:

12.0pt'>Complaint =

Background<o:p></o:p>

<table class=3DMsoNormalTable border=3D0 cellpadding=3D0

id=3D"complaintDataControl__ctl1_outerTable">

<tr>

<tr>

<span

style=3D'font-size:12.0pt'><o:p> </o:p>

</td>

</tr>

</table>

<span

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

</tr>

<tr>

<td colspan=3D3 style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl2_promptLabel">

<span

style=3D'font-size:12.0pt'>Not all of these questions are =

required. 

Please provide as much information as you have. =

<o:p></o:p>

</td>

</tr>

<tr>

<td style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl4_numberLabel">

<tr>

<span

style=3D'font-size:12.0pt'>1. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl4_promptLabel">

<span

style=3D'font-size:12.0pt'>Product/Service Purchased: =

<o:p></o:p>

</td>

<td width=3D"70%" style=3D'width:70.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt'>Powershield  <o:p></o:p></fon=

t>

</td>

</tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl5_numberLabel">

<span

style=3D'font-size:12.0pt;display:none'>2. =

<o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl5_promptLabel">

<span

style=3D'font-size:12.0pt;display:none'>Model Number: =

<o:p></o:p>

</td>

<td width=3D"70%" style=3D'width:70.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt;display:none'>  <o:p></o:p></f=

ont>

</td>

</tr>

<tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl6_numberLabel">

<span

style=3D'font-size:12.0pt'>3. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl6_promptLabel">

<span

style=3D'font-size:12.0pt'>Contract, Account, or Policy #: =

<o:p></o:p>

</td>

<td width=3D"70%" style=3D'width:70.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt'>10090039-B  <o:p></o:p></font=

>

</td>

</tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl7_numberLabel">

<span

style=3D'font-size:12.0pt;display:none'>4. =

<o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl7_promptLabel">

<span

style=3D'font-size:12.0pt;display:none'>Order #: =

<o:p></o:p>

</td>

<td width=3D"70%" style=3D'width:70.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt;display:none'>  <o:p></o:p></f=

ont>

</td>

</tr>

<tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl8_numberLabel">

<span

style=3D'font-size:12.0pt'>5. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl8_promptLabel">

<span

style=3D'font-size:12.0pt'>Purchase Date: =

<o:p></o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt'>1/29/2007 <o:p></o:p>

</td>

</tr>

<tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl9_numberLabel">

<span

style=3D'font-size:12.0pt'>6. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl9_promptLabel">

<span

style=3D'font-size:12.0pt'>Date Problem First Occurred: =

<o:p></o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt'>8/30/2007 <o:p></o:p>

</td>

</tr>

</table>

<span

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

<span

style=3D'font-size:10.0pt'><o:p> </o:p>

</td>

<span

style=3D'font-size:10.0pt'><o:p> </o:p>

</td>

</tr>

<tr>

<td colspan=3D3 style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl10_promptLabel">

<span

style=3D'font-size:12.0pt'>Dates you complained to the =

company/organization<o:p></o:p>

</td>

</tr>

<tr>

<td style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl12_numberLabel">

<tr>

<span

style=3D'font-size:12.0pt'>7. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl12_promptLabel">

<span

style=3D'font-size:12.0pt'>First Date: =

<o:p></o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt'>8/20/2007 <o:p></o:p>

</td>

</tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl13_numberLabel">

<span

style=3D'font-size:12.0pt;display:none'>8. =

<o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl13_promptLabel">

<span

style=3D'font-size:12.0pt;display:none'>Second Date: =

<o:p></o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt;display:none'> <o:p></o:p></=

p>

</td>

</tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl14_numberLabel">

<span

style=3D'font-size:12.0pt;display:none'>9. =

<o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl14_promptLabel">

<span

style=3D'font-size:12.0pt;display:none'>Third Date: =

<o:p></o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt;display:none'> <o:p></o:p></=

p>

</td>

</tr>

<tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl15_numberLabel">

<span

style=3D'font-size:12.0pt'>10. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl15_promptLabel">

<span

style=3D'font-size:12.0pt'>Payment Made: =

<o:p></o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

style=3D'font-size:12.0pt'>Yes<o:p></o:p>

</td>

</tr>

<tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl16_numberLabel">

<span

style=3D'font-size:12.0pt'>11. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl16_promptLabel">

<span

style=3D'font-size:12.0pt'>Payment Method: =

<o:p></o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

style=3D'font-size:12.0pt'>Credit Card<o:p></o:p>

</td>

</tr>

</table>

<span

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

<span

style=3D'font-size:10.0pt'><o:p> </o:p>

</td>

<span

style=3D'font-size:10.0pt'><o:p> </o:p>

</td>

</tr>

<tr>

<td colspan=3D3 style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl17_promptLabel">

<span

style=3D'font-size:12.0pt'>Name of Sales =

Person<o:p></o:p>

</td>

</tr>

<tr>

<td style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl19_numberLabel">

<tr>

<span

style=3D'font-size:12.0pt'>12. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl19_promptLabel">

<span

style=3D'font-size:12.0pt'>Title: =

<o:p></o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

style=3D'font-size:12.0pt'>Ms.<o:p></o:p>

</td>

</tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl20_numberLabel">

<span

style=3D'font-size:12.0pt;display:none'>13. =

<o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl20_promptLabel">

<span

style=3D'font-size:12.0pt;display:none'>First Name: =

<o:p></o:p>

</td>

<td width=3D"70%" style=3D'width:70.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt;display:none'>  <o:p></o:p></f=

ont>

</td>

</tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl21_numberLabel">

<span

style=3D'font-size:12.0pt;display:none'>14. =

<o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl21_promptLabel">

<span

style=3D'font-size:12.0pt;display:none'>Middle Name: =

<o:p></o:p>

</td>

<td width=3D"70%" style=3D'width:70.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt;display:none'>  <o:p></o:p></f=

ont>

</td>

</tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl22_numberLabel">

<span

style=3D'font-size:12.0pt;display:none'>15. =

<o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl22_promptLabel">

<span

style=3D'font-size:12.0pt;display:none'>Last Name: =

<o:p></o:p>

</td>

<td width=3D"70%" style=3D'width:70.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt;display:none'>  <o:p></o:p></f=

ont>

</td>

</tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl23_numberLabel">

<span

style=3D'font-size:12.0pt;display:none'>16. =

<o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl23_promptLabel">

<span

style=3D'font-size:12.0pt;display:none'>Suffix: =

<o:p></o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

=

style=3D'font-size:12.0pt;display:none'><o:p> </o:p></=

p>

</td>

</tr>

<tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl24_numberLabel">

<span

style=3D'font-size:12.0pt'>17. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl24_promptLabel">

<span

style=3D'font-size:12.0pt'>Purchase Price: =

<o:p></o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'><span

id=3D"complaintDataControl__ctl1__ctl24_dollarLabel">

<span

=

style=3D'font-size:12.0pt'>$1,440.00  <o:p></o:p>=

</td>

</tr>

<tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl25_numberLabel">

<span

style=3D'font-size:12.0pt'>18. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl1__ctl25_promptLabel">

<span

style=3D'font-size:12.0pt'>Disputed Amount: =

<o:p></o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'><span

id=3D"complaintDataControl__ctl1__ctl25_dollarLabel">

<span

=

style=3D'font-size:12.0pt'>$1,200.00  <o:p></o:p>=

</td>

</tr>

</table>

<span

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

<span

style=3D'font-size:10.0pt'><o:p> </o:p>

</td>

<span

style=3D'font-size:10.0pt'><o:p> </o:p>

</td>

</tr>

</table>

<span =

style=3D'font-size:

12.0pt'>Desired =

Outcome<o:p></o:p>

<table class=3DMsoNormalTable border=3D0 cellpadding=3D0

id=3D"complaintDataControl__ctl2_outerTable">

<tr>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl2__ctl2_promptLabel">

<tr>

<span

style=3D'font-size:12.0pt'>Enter your DESIRED OUTCOME below. Please =

keep your

description within the box provided, without scrolling. A summary of =

your

complaint is preferred, as the BBB will contact you if they need =

additional

details. Mandatory fields are followed by a RED =

"*". <o:p></o:p>

</td>

</tr>

<tr>

<td style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl2__ctl3_numberLabel">

<tr>

<span

style=3D'font-size:12.0pt'>1. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl2__ctl3_promptLabel">

<span

style=3D'font-size:12.0pt'>Desired Settlement: =

<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'><o:p> </o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

style=3D'font-size:12.0pt'>Not =

applicable<o:p></o:p>

</td>

</tr>

</table>

<span

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

<span

style=3D'font-size:10.0pt'><o:p> </o:p>

</td>

</tr>

<tr>

<td style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl2__ctl4_numberLabel">

<tr>

<span

style=3D'font-size:12.0pt'>2. <o:p></o:p>

</td>

<td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'><span

id=3D"complaintDataControl__ctl2__ctl4_promptLabel">

<span

style=3D'font-size:12.0pt'>Desired Outcome: =

<o:p></o:p>

</td>

</tr>

<tr>

<span

style=3D'font-size:12.0pt'><o:p> </o:p>

</td>

<td width=3D"100%" style=3D'width:100.0%;padding:.75pt .75pt .75pt =

.75pt'>

<span

style=3D'font-size:12.0pt'>I want the coverage i was told I was =

buying. Had

I known that gaskets and seals would not be covered, I would have =

hung up

and called a legitimate =

company.  <o:p></o:p>

</td>

</tr>

</table>

<span

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

<span

style=3D'font-size:10.0pt'><o:p> </o:p>

</td>

</tr>

</table>

<span

style=3D'font-size:12.0pt'><o:p></o:p>

</td>

</tr>

</table>

<span =

style=3D'font-size:12.0pt'>

If all of the above information is correct, click Submit to submit your

complaint. <span

style=3D'font-size:10.0pt;font-family:"Palatino Linotype"'>s location =

and

detailed complaint <o:p></o:p>

</div>

</body>

</html>

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