Complaints.com

From: Message Author
Date: Friday, 31-Aug-07 07:25:02 CDT

SILKIES ENRICH UK, AND SILKIES TIGHTS & HOSIERY=20

Hi Guys

I just read complaint 16774 from Nelda Miley, in respect of Silkies =

Enriche. I am at the moment contacting the trading standards office, as =

I too have received a tube of moisturiser/free eye stick from this =

company, which I certainly DID NOT order, complete with invoice for =

=A313.98. I originally had a free sample of this product a couple of =

months back, but didn't like it, so I certainly would not have ordered =

anymore.

How is it that this company can then send out an item, not ordered, and =

demand payment. Have you tried contacting them, the so called Customer =

Service line 0870 043 4885, is never answered, there is another number =

0870-043-4295 which is for their hosiery however, this is totally =

automated, there is only a PO box address, so I will be writing, =

however. It would appear this company do not like to have communication =

with their customers.

I am of the opinion that they should send me a pre-paid envelope if they =

want their moisturiser back . I know they are part of HCI Direct, and I =

shall certainly be mailing them.

I wonder how many more people there are out there, who have had the same =

problem, i.e. being black mailed into buying products that they have not =

ordered.

Regards

Pauline Smith =20