Vonage

Vonage stole my money! I have just been charged $220 for the cancellation

of two lines. I intend to dispute both charges with my credit card

companies, but these guys are such crooks, I doubt if I get the refund.

I had been a Sunrocket customer for several months and received an offer

from Vonage via overnight letter to "quickly" transfer my number and

continue uninterrupted phone service. I signed up for the offer, filled out

number transfer requests and 911 dialing addresses within an hour of

receiving the letter. I received the "free next day" delivery of equipment

three days later and installed it (I forwarded the calls via the Sunrocket

website to the Vonage virtual numbers). I didn't hear anything from your

company for three weeks, but continued to get notices from Sunrocket about

disconnection. On the 22nd day after signing up with Vonage my Sunrocket

service was disconnected and calls to my telephone numbers were met with

disconnection recordings.

I called Vonage to find out what had happened and was told that there was a

problem with the number transfer requests and many were lost (trouble ticket

#13752554 & 13752605). The agent said that the problem would be resolved

within 24 hours. I left for on vacation three days later. When I returned

from vacation I found out that I would have to start the number transfer

requests all over again. My wife said that enough was enough and insisted

on switching back to AT&T. Because this process took 34 days, when I called

to cancel I was charged $50 per line for equipment that they wouldn't take

back, $19.99 per line shipping and $39 per line disconnection fee. I have

never hated a company this much and will tell this story to everyone I can.

Dennis

Martinez, CA