TracFone----service people call customers STUPID and then hang up

Complaints.com

I had a Nokia TracFone. WHen I tried to extend the service date, I was =

informed that the phone was DEFECTIVE.

I phoned --- after being on hold for hours -- and was told I would recei=

ve a new phone. I was also told that I would be given the 70 minutes th=

at were left on my defective phone as well as my old phone number.

I DID receive the phone, but close to ZERO minutes and a new phone numbe=

r. Also: I have to charge it EVERY DAY.

I phoned TracFone DOZENS of times and sent the company NUMEROUS e-mails.=

I received no response.

Today, after TWO WEEKS, I finally reached TracFone. First, I talked to =

an "Astrid." When I asked her her employee number, she HUNG UP.

Then, I talked to a woman named Lidia who had problems spelling her own =

name and didn't understand much English. I told her I needed my phone t=

oday and she insisted on sending me a new phone. She gave me a Referenc=

e no.=9722187997---for a new phone although I said I needed to activate =

the other one TODAY.

When I asked for a supervisor, she said "you stupid" and then hung up.

It is IMPOSSIBLE to reach these incompetents other than a toll-free numb=

er that is always busy.

These people are truly SCUM of the earth.

Martin Z.