K&G Fashion Superstore/Men's Warehouse. Spelling Correction.

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Dear Complaints.com,

I went to K&G's Fashion Superstore in Cincinnati, Ohio(formally known as K&G's Men's Warehouse) to shop for some new suits. I couldn't find anyone in the store to initially help me. There were sales clerks there, but they were busy talking with each other.

I've purchased shirts and ties there on a number of occasions, and thought it would be a good place to get a suit.

I found two suits that I was interested in, but the jackets were too large. I had to walk over to get one of the sales associate to ask for help. Once "Chris" came over, I asked about the jacket, and if it could be altered. He said he wasn't sure, and that we should take it over to the tailor on duty.

He took me to the back, and basically "handed" me to the tailor in the back, who didn't speak very good English at all.

I told her I wanted the suits, if the jackets and the pants could be altered. She marked the pants, and then the jackets. I asked her if the jacket would fit, and she said yes. I then was directed to pay for the suits and the alterations up at the checkout.

I picked the suits up a week later and took them home. I tried them on at the house... when I did, the jackets looked like I was wearing a large tortilla instead of a suit.

The buttons were sown five inches to the side and gapped in the front. I was very upset. It was obvious to me that the suit wasn't going to work for me.

I took the jackets to the store, and asked to speak with "Keith", the manager on duty. I explained the situation, and he took me to the tailor in the back of the store, and walked away. The tailor said that they could not do anything about the suits except move the buttons back into place(which they did). The tailors are a separate company from K&G's Fashion Store, and said they were not responsible. The tailor said the clerk on duty should have taken measurements and guided me to the suit sizes that I needed. K&G's Fashion Superstore said they were not responsible because the tailor was the one who altered them, and should have known how they were going to look.

As a result, I was not offered a refund or exchange of any type from K&G's Fashion Superstore Cincinnati, and had to leave the store.

I immediately went to a tailor that we use, and they were able to fix the jackets, but for an additional $80. Not to mention the time and gas I was out to try to get the $400 suits to fit.

The service from both K&G's Fashion Superstore in Cincinnati, and from the tailors that they contract out was terrible, and I'll never ever go back there again.

Phil Barnhart

Cincinnati, Ohio

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<DIV><FONT face=Verdana size=2>Dear Complaints.com,</FONT></DIV>

<DIV><FONT face=Verdana size=2>I went to K&G's Fashion Superstore in

Cincinnati, Ohio(formally known as K&G's Men's Warehouse) to shop for some

new suits. I couldn't find anyone in the store to initially help me. There were

sales clerks there, but they were busy talking with each other.</FONT></DIV>

<DIV><FONT face=Verdana size=2>I've purchased shirts and ties there on a number

of occasions, and thought it would be a good place to get a suit.</FONT></DIV>

<DIV><FONT face=Verdana size=2>I found two suits that I was interested in, but

the jackets were too large. I had to walk over to get one of the sales associate

to ask for help. Once "Chris" came over, I asked about the jacket, and if it

could be altered. He said he wasn't sure, and that we should take it over to the

tailor on duty.</FONT></DIV>

<DIV><FONT face=Verdana size=2>He took me to the back, and basically "handed" me

to the tailor in the back, who didn't speak very good English at

all.</FONT></DIV>

<DIV><FONT face=Verdana size=2>I told her I wanted the suits, if the jackets and

the pants could be altered. She marked the pants, and then the jackets. I asked

her if the jacket would fit, and she said yes. I then was directed to pay for

the suits and the alterations up at the checkout.</FONT></DIV>

<DIV><FONT face=Verdana size=2>I picked the suits up a week later and took them

home. I tried them on at the house... when I did, the jackets looked like I was

wearing a large tortilla instead of a suit.</FONT></DIV>

<DIV><FONT face=Verdana size=2>The buttons were sown five inches to the side and

gapped in the front. I was very upset. It was obvious to me that the suit wasn't

going to work for me.</FONT></DIV>

<DIV><FONT face=Verdana size=2>I took the jackets to the store, and asked to

speak with "Keith", the manager on duty. I explained the situation, and he took

me to the tailor in the back of the store, and walked away. The tailor said that

they could not do anything about the suits except move the buttons back into

place(which they did). The tailors are a separate company from K&G's Fashion

Store, and said they were not responsible. The tailor said the clerk on duty

should have taken measurements and guided me to the suit sizes that I needed.

K&G's Fashion Superstore said they were not responsible because the tailor

was the one who altered them, and should have known how they were going to

look.</FONT></DIV>

<DIV><FONT face=Verdana size=2>As a result, I was not offered a refund or

exchange of any type from K&G's Fashion Superstore Cincinnati, and had to

leave the store.</FONT></DIV>

<DIV><FONT face=Verdana size=2>I immediately went to a tailor that we use, and

they were able to fix the jackets, but for an additional $80. Not to mention the

time and gas I was out to try to get the $400 suits to fit.</FONT></DIV>

<DIV><FONT face=Verdana size=2>The service from both K&G's Fashion

Superstore in Cincinnati, and from the tailors that they contract out was

terrible, and I'll never ever go back there again.</FONT></DIV>

<DIV><FONT face=Verdana size=2>Phil Barnhart</FONT></DIV>

<DIV><FONT face=Verdana size=2>Cincinnati,

Ohio</FONT></DIV></FONT></DIV></BODY></HTML>

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From: Message Author (click here to email author)
Date: Friday, 31-Aug-07 11:01:08 CDT

Business: Reply Online Consumer: Comment On This

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Complaint #: 149140

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