Dirt Devil Customer Service

Hi, I'm so mad about the service I got from Dirt Devil.

I own Dirt Devil vacuum and the belt broke, so I went directly to dirtdevil.com to order a replacement. On they site they promiss to process all orders within 1-2 business days - I have placed my order on August 9 and it was shipped only on August 24 !!!!! and I got it only on August 31.

And when I finaly got it, I found that they send me wrong size belt - not the one I have ordered !!!

I WAS NOT ABLE TO VACCUM MY CARPETS FOR ALMOST 1 MONTH !!! And now according to their policy I have to ship that belt back to them on my own expence and wait for the refund for 3 weeks and they are still not returning me money I paid for shipment !!!

Natalia Mora

Montreal, QC

Canada

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Comment On This

I had the exact same thing happen to me. They sent the wrong belt and I have been without I vacuum for 21 days and now they are telling me I have to wait another 7-10 business days before they will ship me the correct one. I WILL NEVER BUY ANOTHER DIRT DEVIL AND I WOULDN'T SUGGEST IT TO ANYONE ELSE.