Dell 42" Plasma TV

Dell (who knows where they are located, the customer reps are not =

allowed to

tell you what country they are in).

In November of 2005, we purchased a Dell 42" plasma tv through the Dell

website. Almost two months ago, and 7 months out of warranty, we started

getting a horizontal line through the tv. It would come and go, so my

husband tried running the conditioning on the tv. The horizontal line =

is

now there all of the time, and has recently brought a friend with it. =

Now

we have two horizontal lines that are there every time we turn on the =

tv.

We contacted the Dell forum moderator who had us do a lot of unplugging, =

and

resets, ect.. on the tv. Nothing helped. He then advised us that we =

were

out of warranty and that we should contact the "out of warranty" =

department.

I did so. They said that for a meer $2199.00 we could send them our tv =

and

they would send us a refurbished replacement with a 90 day warranty. The

other option was for them to give me the number of the ONLY company that

would repair it, but I have learned that the cost to repair it is more =

than

buying a new one.OOOOOhhhhhh, how kind of them. I could buy a brand new

plasma with a full one year warranty for that much money. So I asked for =

the

address to the home office so that I could complain in writing, but the =

rep

offered to transfer me to the real "out of warranty " department where =

they

could allow me to speak to a manager. The manager was going into a =

meeting

so I was told I would receive a call back in about an hour. 5 days =

later, I

got a call from Praveen ( At least he uses his real name. most of their

customer reps use fake American names because they think Americans are =

too

stupid to know how to pronounce their real names). Praveen told me that

since we had purchased 3 laptops, 3 desktops, an LCD TV, and 2 desktops =

for

our shop that we are very loyal customers and he would allow us to only =

pay

$1299.00, return our tv, and they would send us a refurbished one with a =

6

month warranty. OOOOOhhhh, how kind. I do not blame Praveen for this =

as he

is just doing his job. I am VERY angry at Dell. Dell knows that this =

is a

constant problem with this particular plasma. Shame on you Dell. You =

should

stand behind your products better than this. We have been very loyal

customers for several years. We put up with your customer service reps =

that

are extremely hard to understand. We put up with your sales people who =

tell

you your getting one finance deal and then when the paperwork comes =

through

it isn't what they said when trying to make the sale. This issue, I =

will

not put up with. You need to fix or replace my TV. A tv that cost =

almost

$3000.00 should not break after 17 months. I would like to hear from =

the

other people that have had this issue. Please email me at

Email User I do not plan to sit back and let them do

nothing. =20