Columbia House DVD Club

I signed up with Columbia House and haven't ever had a worse experience.

When I first signed up the documentation that I filled out stated that I

would have to purchase two more movies within 1 year but when I became a

member this became 4 movies. After getting past that, I tried several times

to get in touch with them but they were very hard to impossible to contact.

The phone number they had on the enrollment documentation was only a

recording and I could not talk with an operator.

Then I pre-ordered a movie which would have completed my requirement to

purchase 4 movies. I had thought that the movie was likely in the mail and

so I decided to cancel my account. I wasn't happy with the account to begin

with. After canceling the account I went back and found that the movie I had

pre-ordered was not set to release for 3 months. What kind of idiot company

submits a movie for pre-order more than 3 months before it releases. BTW,

the information regarding release date was not immediately accessible where

the pre-release request was (i.e. they didn't provide the information before

making the order).

Now, my account is cancelled, which I am happy for but I had to make a final

payment and I don't know if the selection that I pre-ordered will be sent to

me or not. Based on their past record, I think that the chances are very

likely that it will not.

Michael Fletcher

Comment On This

I ordered one copy of "Wanted" and one copy of the new Mummy Movie "Mummy 3" they sent me both movies no problem..however it wont stop according to their site they are going to be sending me 5 more copies of each movie...I emailed them to stop the shipments, but I received a canned response saying it could take up to 8 weeks to get my ordered movies, but I DIDN"T ORDER THEM! which was the point of my first email..stupid!