Complaints.com

From: Message Author
Date: Thursday, 30-Aug-07 07:21:47 CDT

Electronics Warranty Company WACA located in Norcross Georgia and

Micromedics1 a computer repair facility located in Illinois.

I purchased a refurbished Toshiba and a 2- year extended warranty in May

2006. The system has sat on my desk or outside on the patio table while I

worked with it. I have never damaged the notebook in any fashion. One day

it powered off and never powered back up. I called WaCa, the Warranty

Company for repair under warranty. They had a box sent by way of

Mircomedics1. I sent in the notebook to MicroMedics for the repair. It was

sent 2- day air via UPS. MicroMedics received it on the 30th of July at 8

AM, however, did not record receiving the unit until August 1.

A week later I called to check on the unit and was told to call WaCa. WaCa

informed me the unit was damaged, it had been dropped. Also stated the box

it came in was fine so I must have dropped it and therefore, it would not be

covered under warranty. I was livid to say the least, since I know I had

not damaged the unit. When I asked the warranty company for the pictures of

the unit they had received, I was flabbergasted at the amount of damage on

the unit. I then asked what was it going to cost to repair and the

warranty company responded they did not do that. So I requested the unit be

shipped back to me and requested pictures of the box and was told they did

not take pictures of the box. I really did not expect them to have a

picture of the box and they did not.

I received a call from MircoMedics stating they will fix it for $805.00. I

did some checking on the net on this company prior to giving them an answer

and what I have found goes along with what I am complaining about. This

firms seems to lack any integrity and I for one, will warn anyone and

everyone if they are going to deal with WaCa make sure they are not going to

use MicroMedics1. Needless to say I will have them ship the unit back to

me.